One of the most common problems a Galaxy S3 owner might experience is seeing the message icon displaying 1 unread message. When opened, it would show that all messages have been read. This was a known bug in 2012 when Samsung Galaxy S3 was still running Ice Cream Sandwich. Since many users have recently reported this problem, the Jelly Bean update may be the culprit.
I personally experienced this a few times and while it is nothing serious, it is sometimes annoying to scan through messages to see if there is indeed an unread message. Fortunately, there are two workarounds you can try to resolve this problem, they are as follow:
Clearing Message Data on Galaxy S3
The reason behind the clearing of the data is to eliminate corrupt cache in the memory. This is a “reset” for individual apps and it comes to be the first recommendable workaround for this problem. No data will be lost except the cache of Message app. Your email messages cached in your phone will also be lost however you can still read them from the webmail server. Here’s how you do it:
- From the Home Screen, tap on Menu button (the button on the left of the Home button).
- Choose Settings when a small window pops up.
- Find and open Applications Manager.
- Find Message app and open it.
- Press Clear Data button, followed by Force Close.
- Go back to the Home screen and launch Message app from there.
- You will be asked to enter your credentials to proceed. Take your time.
In a rough estimate, we believe this can fix 90 percent of all the cases considering false message notification is in-app error and not a serious system error. At this point, the problem should have already been fixed. Otherwise, proceed with a rather more technical workaround below.
Clearing Memory of Galaxy S3
As mentioned above, this is not a serious problem. However, it if couldn’t be resolved by simply clearing Message data, there is a great possibility it can be fixed by clearing the entire memory; I’m talking about RAM (Random Access Memory) here, not the inbuilt or internal memory (ROM). Doing this will delete all memory caches of all apps including Message app’s. But the next time you launch any of the app, they will be cached again in the RAM for easy and fast execution. Here’s how you do it:
- Press and hold the Home button. Once Recent Items show up, look to the left to find the Task Manager Button, tap on it.
- When you’re inside the Task Manager page, tap on the RAM tab.
- You can find a button that says Clear Memory, tap on that.
- Go back to Home screen.
So far, these workarounds are effective in fixing the fake notification problem. However, the issue may return in the future unless Samsung releases a new update to fix it, which is a miracle considering it’s not a serious problem.