While T-Mobile is currently investigating the root cause of the problem, its support reps said the Name ID error 63 happens because contacts weren't saved on the phone, or the Google account displays a number instead of the correct caller ID. They are, however, certain that this error occurs on Samsung Galaxy Note 3 with the company's Name ID feature is enabled.
The immediate resolution or workaround to this problem is to turn the Name ID feature off, although they also advise caller's name should be saved on the Google account the user has setup on the phone.
How To Disable Name ID Feature
- From the Home screen, tap the Menu key.
- Tap Settings.
- Tap More tab.
- Tap Application Manager.
- Swipe to choose All tab.
- Scroll to and tap T-Mobile Name ID.
- Tap Turn Off.
- Tap Force Stop.
- Tap Clear Data.
The resolution T-Mobile provided is somewhat logical and straightforward, however, there were still a lot of owners complaining the same problem even after doing the procedure. Basically, there's one thing the company has to do to address this: a fix should be included in the next update. Let's wait 'til then how the carrier would act when it comes to solving problems like this.
Problems with your Galaxy Note 3?
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