Acer Liquid E1 Shuts Down / Reboots Randomly [How To Fix]

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Acer Liquid E1 is one of the best mobile phone products of Acer. As much as many owners applaud its stability, there were some who complained that the phone shuts down or reboots randomly for no apparent reason. That is the reason why this article exists--to give you an idea how to troubleshoot problems like this. Here are some problems our readers sent us regarding this issue:



Problem 1: My android phone which an Acer Liquid E1 randomly reboots and I don't know what the problem really is. The issue started about a week ago. I noticed my phone reboots at least twice a day, but just recently, it would reboot about 5 or 6 times a day and there were times when it rebooted while I was on a call. It sounds like my phone has some serious problems. Help me, please. (from Georgie)

Problem 2: I bought an Liquid E1 (Acer) about 3 months ago and I love the phone, it's fast, has elegant style and light to carry. But just recently, the phone keeps shutting down all by itself. I was browsing the internet once and the screen just went black all of the sudden. When I pressed the power button, it wouldn't respond until about 30 seconds or longer. So, I know the phone shut down. Any advise would surely be appreciated on how to fix this problem. Thanks. (from Myla)

Problem 3: I don't know if it's with the phone or the problem is minor but my Acer Liquid E1 started acting weird. There are times when it reboots all by itself and times when it shuts down completely instead. It does this indiscriminately, which means it could happen while you're on a call, browsing the web or simply playing games on it. Do you have any idea how to fix this problem? (from Lana)

Possible Causes

  • Loose battery placement.
  • Defective battery.
  • Third-party app gone rogue.
  • Phone emits too much heat.
  • Hardware problem.

Possible Solutions

Solution 1. When a phone like the Acer Liquid E1 randomly shuts down or reboots, the first thing you need to look at is the battery. Pop open the back panel, remove the battery and check if the battery's connection interface is corroded by anything, clean it with a dry cloth. Do the same for the battery receptor on the phone. Place the battery back and turn the phone on. Observe if the phone still reboots or shuts down.

Solution 2.
If you have recently installed an app then this problem happened, there is a possibility that the app caused the problem or at least triggered it. You need to disable the app at once and observe the phone if it still reboots or shuts down after that. If it does, try to find other apps that may be causing the problem. If you don't have any idea which app causes it, a Factory Reset is necessary to bring the phone back to its original settings. But you have to backup all your data first before doing it.

Solution 3. In case the phone emits too much heat, remove the battery and inspect for some physical damages. While it is normal for the phone to emit heat when in use, it is not normal if the heat it gives off could burn your skin or unnatural. If the battery has swollen or gives out liquid, it is defective. Buy a new battery to prevent further complications. Remember, defective batteries may explode when overcharged.

Solution 4. After doing everything and the phone still has a problem, it's time you had a technician look at it. There could be some problems with the phone's hardware and there's nothing you can do about it.

Tell us your problems

If you are currently experiencing problems with your Samsung Galaxy S3 smartphone, do not hesitate to contact us via sebertech@gmail.com and we will do our best to find solutions.

2 comments

Hi All

I'm not sure if this is the correct forum or even site to be posting about issues/problems, but it seems pretty popular so I thought I'd give it a shot.

One week ago I bought a new unlocked Acer Liquid S100 / A1 (running standard OS Donut 1.6) off of eBay and I'm already experiencing problems with it. In short, the phone turns off by itself several times per day, whether it is in a pocket, bag, or just sitting on the table. The battery definitely has plenty of charge remaining (per the battery indicator icon, time of use, and a percentage battery life widget I installed from Marketplace) when this happens, although it does seem to happen more when the battery life nears about 50%. The battery itself seems to fit well (i.e., not loose or moving around) and the battery contacts appear clean and undamaged. I am using it on an AT&T 3G connection (HSDPA 850, 1900 bands) in the United States; the eBay store (ac-electronic , eBay seller ID mobile-tone) suggested the problem might be because it is an HSDPA 1900 / 2100 phone, but I'm very skeptical. After all, 1900 band is common to both.

I tried a hard reset / clean boot and it didn't help. One thing to note is that it never happens when it is plugged in and charging. Acer Support told me to ask my point of sale for help, but the seller is no help. The seller's policy is that the buyer is responsible for shipping (approx US$70 each way) for any returns or exchanges.

Due to the relatively recent release and limited availability of the product, I realize this post is a long shot, but I'd be very grateful for any advice or solutions offered.

Regards,

SRags

Reply

Hi All

I'm not sure if this is the correct forum or even site to be posting about issues/problems, but it seems pretty popular so I thought I'd give it a shot.

One week ago I bought a new unlocked Acer Liquid S100 / A1 (running standard OS Donut 1.6) off of eBay and I'm already experiencing problems with it. In short, the phone turns off by itself several times per day, whether it is in a pocket, bag, or just sitting on the table. The battery definitely has plenty of charge remaining (per the battery indicator icon, time of use, and a percentage battery life widget I installed from Marketplace) when this happens, although it does seem to happen more when the battery life nears about 50%. The battery itself seems to fit well (i.e., not loose or moving around) and the battery contacts appear clean and undamaged. I am using it on an AT&T 3G connection (HSDPA 850, 1900 bands) in the United States; the eBay store (ac-electronic , eBay seller ID mobile-tone) suggested the problem might be because it is an HSDPA 1900 / 2100 phone, but I'm very skeptical. After all, 1900 band is common to both.

I tried a hard reset / clean boot and it didn't help. One thing to note is that it never happens when it is plugged in and charging. Acer Support told me to ask my point of sale for help, but the seller is no help. The seller's policy is that the buyer is responsible for shipping (approx US$70 each way) for any returns or exchanges.

Due to the relatively recent release and limited availability of the product, I realize this post is a long shot, but I'd be very grateful for any advice or solutions offered.

Regards,

Shoaib Shaikh

Reply

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