Written By Grace Gajetes-Hisona on Monday, May 26, 2014 | 9:09 AM
There are some Galaxy S5 owners who are complaining about their device that is unable to send and/or receive MMS messages.
While some people say it is a manufacturing glitch, others would insist it is due to a firmware problem.
Nevertheless, the problem on sending/receiving MSS messages is often tied to a network issue. This means there is a big possibility that some network settings or configuration errors exist particularly on the data needed to connect to certain network -- Access Point Name (APN).
Considering the possible cause is a glitch to the APN settings, MMS messaging problem on the Galaxy S5 can be likewise be resolved by properly setting up or configuring of the APN settings on the device. This could also denote a need for you to call your service provider or carrier to verify and get the right APN settings for your device.
The following are the available solutions to get you out of this trouble. Read on if you want to know of the best possible fixes to your MMS problem with GS5.
1. Verify Mobile Data is enabled on your phone.
Please note that you will not be able to send and receive MMS even if your phone is connected to a Wi-Fi network or even if you can send/receive text messages. So to begin with, ensure mobile data is turned on.
2. Verify APN settings are properly configured.
Typically, if you are using carrier-offered services or service provider where you get you phone, the APN is already set. In this case, set or change it back to the default settings/configuration. Here are the steps to get you there:
2.1. Get to the Settings menu on your phone.
2.2. Select Wireless and Networks.
2.3. Select More Settings.
2.4. Go to Mobile Networks.
2.5. Select Access Point Names.
2.6. Touch Menu key.
2.7. Finally, Reset to Default.
3. Contact your service provider and verify correct APN settings with them.
In some cases, you may need to contact your phone's service provider rather than the store where you purchase the phone. For example, you get the phone (S5) from another company (Sprint) and uses services from another service provider like Straight Talk, perhaps. In this case, you will need to call Straight Talk to verify the correct APN settings for your S5.
4. Perform a Factory Data Reset.
If none of the aforementioned methods have resolved the problem and you still cannot send MMS on your S5, then you may need to perform a factory reset this time. Doing so will bring the phone back to its original/default settings; however, all your personalized information will also be deleted. Given this, I strongly suggest to consider doing a factory reset as your final option, in case you think the problem is due to some messed up settings on the phone.
Hope this helps.