Troubleshooting keyboard issues on Samsung Galaxy S4: Cannot Use Samsung Keyboard/Swype

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Samsung Galaxy S4 comes pre-loaded with Samsung Keyboard and Swype apps. All you have to do is to configure it to set which keyboard is used as your default option. In case you're having some trouble using any of these typing applications, here's some quick workarounds for you to try on.


This article is aimed at helping users of the Galaxy S4, who cannot use the Samsung Keyboard and Swype on their device.


There are many factors that could trigger such problem to occur on your device. Among the possible causes include the following:

1. Keyboard settings are set as default or not properly configured.
2. Physical or liquid damage on the device.
3. Out-dated device software.
4. Handwriting function is turned on or enabled on Samsung Keyboard.

Now that we've already determine the possible causes, let us proceed with the following workarounds.

1. Check the device for any possible physical or liquid damage. Was there an instance when you accidentally dropped it or exposed to moisture? If you think so, then you need to deal with it first.

2. Check for any app updates, especially if you are using Swype. To check for Swype app updates, follow these steps:

  • Tap Menu from the Home screen.
  • Tap to select Settings.
  • Tap on My Device.
  • Select Language and input.
  • Touch the icon (represented by a wheel-like image) next to Swype.
  • Select Updates to view any available updates for the app.

If you haven't yet updated your device, check for any available software updates for your device at Samsung website and go for an upgrade if there is.

Try using Samsung Keyboard or Swype to see if it is already working after performing the aforesaid procedures. If you still cannot use it, continue to the following resolution process.

Determine which keyboard should be the default input method.

To do so, follow these steps:

  • Tap Menu from the Home screen.
  • Tap on Settings.
  • Tap My Device to proceed.
  • Select Language and input.
  • Touch Default and then choose the input method.

You may need to edit the Swype keyboard settings or the Samsung Keyboard settings on your device, to make sure all options are properly configured.

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