This article contains recommended workarounds/troubleshooting methods to deal with performance issues with the new Samsung Galaxy S6 edge device such as freezing, performing slowly, unexpected power off/restart, unable to install/update apps, and displays error messages.
Be sure to test your device after completing each of the following workarounds to see if the problem is fixed. Otherwise, continue to the next possible resolution method.
1. Perform a Soft Reset
A soft reset is one of the first recommended workarounds to deal with several issues including those that are associated with the device's performance. It's a safe process to try on as it does not affect or erase any of your content or data.
Since the Galaxy S6 Edge has a permanently installed battery, restarting the phone by removing the battery is no longer possible. This method is often used in prior Samsung smartphones especially when the OS crashed or the phone is not responding to touch inputs.
That said, a soft reset on the S6 Edge can only be done this way:
Press and hold the Power key and the Volume down key simultaneously for about 10 seconds and release both keys as soon as the phone restarts.
After the soft reset, test your device to see if the problem is fixed. If not, then continue to the next method.
2. Clear apps cache
Sometimes, performance issues are due to a faulty application, especially third- party apps that are causing conflict. If this is the case, clearing the apps cache can help get your S6 edge back in good shape.
Clearing the application cache can also help free up space and improve performance on your device by removing temporary files while retaining your personal settings or information. Make sure you only clear the application cache and NOT the application data.
Follow these steps to clear application cache on your Samsung Galaxy S6 Edge:
a. Tap Apps from the Home screen.
b. Scroll to and tap Settings to continue.
c. Scroll to and tap Applications.
d. Tap Application manager.
e. Swipe left to the ALL tab.
f. Scroll to and tap the preferred application.
g. Tap Clear Cache to begin clearing cache on the selected application.
3. Force Stop/Close or uninstall applications
If the problem occurs after downloading/installing a third-party app on your device, then it's likely the cause of the problem. Applications running in the background can also be the culprit. We therefore recommend force stopping the application in this case.
Follow these steps to force stop an app on your Galaxy S6 Edge:
1. Tap Apps from the Home screen.
2. Touch Settings to continue.
3. Scroll to and touch Applications from the Settings menu.
4. Touch Application manager under Applications.
5. Touch to select a tab to open and view apps to force close. For this example, we'll use the Downloaded tab. A list of downloaded apps will then display.
6. Touch to select an app you want to force close.
7. Touch the Force Stop button from the App info screen.
8. When prompted with the Force Stop popup screen, touch OK to continue.
The application has now stopped.
4. Verify your Galaxy S6 Edge is running the latest OS version
In some or most cases, newly released mobile devices like the S6 and S6 edge smartphones are accompanied with some bugs or glitches. In fact, many of those who owned them first have been troubled by these first few problems with their new devices. Responding to these concerns, Samsung has developed certain bug fixes, usually in a form of firmware update(s). To get the fix, device owners are advised to update their phone to the latest firmware available.
Both the Galaxy S6 and S6 Edge are already receiving a firmware update released in mid-April with build number LRX22G.G925IDVU1AOD1 for the S6 Edge and build number LRX22G.G925IDVU1AOD1 for the S6 variant. The update brings several changes like stability and performance improvements along with new features.
Note: Availability of Android 5.1 software update for Samsung Galaxy S6 and S6 Edge may vary from carrier to carrier.
Update S6 Edge software through Wireless Data Connection
Follow these steps to check for new firmware updates for your S6 Edge and update wirelessly if an update is available:
1. Touch Apps.
2. Touch Settings.
3. Scroll to and touch About device.
4. Touch Software update.
5. Touch Update now.
6. Read and review the Software update information and touch OK to proceed.
7. Wait for the phone checks for updates.
8. If there's no available update, touch OK. Otherwise, wait for your phone to download the update.
9. Read the Software update information and touch Install to begin upgrading your device firmware.
10. When prompted, touch OK to proceed.
Your phone will now restart and install the updates.
Update S6 Edge software with Samsung Kies
You can also update your Galaxy S6 edge using a computer with Samsung Kies. Here's how:
1. Launch or open Samsung Kies on the computer.
2. Connect your phone to the computer.
3. Wait for Samsung Kies to check for updates automatically.
4. You will be prompted if an update is available. Click Next to continue.
5. Click the Update button.
6. Wait for the Kies to prepare and initiate software update for your phone.
7. Wait for the Kies to prepare software components.
Note: Please do not disconnect the cable until the software update is completely downloaded to your computer.
8. When the software update download is complete, disconnect and reconnect the USB cable and then click OK.
9. Disconnect the cable again and restart your phone.
10. After restarting your phone, reconnect the cable and then click OK to proceed.
11. Wait for the software to be installed on your phone and the update is completed.
If the problem persists after completing all the aforementioned workarounds, please contact your phone carrier to escalate your concern for further troubleshooting assistance and recommendations.