My Samsung Galaxy A3 is not charging [Troubleshooting Guide]

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Learn how to troubleshoot and fix your Samsung Galaxy A3 that is not charging using the methods highlighted in this content.



When troubleshooting a device that won't charge, you need to look into the possible culprits including a faulty charger, damaged charging ports, and dead battery, to name a few. Considering these possible causes, you can go straight to isolating the problem.

Here are a few things you can do to troubleshoot charging issues with your Galaxy A3 handset:

1. Check and ensure the charger is working fine.

The use of original charging accessories is highly recommended to prevent any possible charging issues to occur on the device. For example, Samsung devices like the Galaxy A3 should only be charged using the Samsung (OEM) charger or cable that came with it.

Other chargers may have different voltage ratings than the original. But if you really need to change the original charger with a third-party charger, be sure to pick the one that complies with all the relevant safety standards.

In order to determine whether the problem is on the charging equipment or not, you can use the cable and charger on a different device. This is to ensure there are no faults with the charging apparatus. Trying a new charger available will also help you determine whether or not the problem is on the original charger.

2. Check the charging ports and ensure they’re working fine and that there are no loose port components.

Sometimes, a little gentle cleaning on the Galaxy A3 charging port is what all it needs. Like any other device, the A3 charging port can also end up clogged with dirt and dust, which can somehow affect the device's charging functionality. If you see a need to clean it up, then you can use a can of compressed air to blow out dusts.

3. Check and ensure the wall socket is working.

There are also some instances wherein users have thought the phone itself won't charge but it's actually the wall socket or outlet they're using is at fault. To ensure this is not causing you this trouble, try to use a different outlet or wall socket.

Charging from a wall socket is highly recommended than charging via PC or laptop. The wall socket can deliver twice as much power than computer's USB ports, thus recharging the phone is way faster.

4. Check and ensure the battery is fine or not dead.

If you see any signs of swelling or other indications of a bad battery, then the problem is on the battery itself. If this is the case, stop using the same battery immediately.

However, if the battery is showing no signs of damage, then you can proceed with the DIY repair on the hardware instead. Some charging problems are associated with the metallic surfaces within the USB port and the microUSB charger, which are actually not making proper contacts. This could either be due to a manufacturing defect or a result from continual plugging and unplugging of the charging cable. 

Here's how it's done:

·        Power off your Galaxy A3.
·         If possible, remove the battery.
·         Use something small like a toothpick to lever up the little tab located in the USB port on your phone.
·         Carefully and gently reinsert the battery (if removed) and then plug it in again.

5. Let your Galaxy A3 charge for at least an hour.

It could take longer than usual (10 minutes) for the charging indicator to display on screen especially if the battery is completely drained. This means you also have to let your device charge longer until it acquires enough power to boot up.

Contact your carrier if the problem persists after performing all available workarounds as your device may already require service. 

Also, for dead battery or broken charging port, you can contact your carrier or Samsung Support to find out your options or avail of battery replacement program or repair warranty (if possible).



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