So if arrive at this page in an effort to find a fix for your iPhone 6, 6 Plus, 6s, 6s Plus, or iPhone SE with an unresponsive touchscreen, then here are a few solutions you can try on before taking your device to an Apple authorized service provider or Apple retail store for service.
The following steps are recommended by major iPhone carriers and Apple Support to fix an issue on an iPhone screen that is frozen or does not respond to your touch. Test your device after completing each step to see if the problem is fixed. Otherwise, continue to the next step.
Step 1. Try to remove any case or screen protector.
Some third-party iPhone cases or screen protectors are designed in such a way that is not compatible or don't exactly fit with the physical scheme of the phone. Among the design factors that may interfere with the touchscreen include thickness or texture of a screen protector or the pressure of the protective case that affects your iPhone's touchscreen performance. This is the main reason as to why it's highly recommended to use only Apple-provided iPhone accessories or protective cases.
Step 2. Perform a soft reset/reboot or force restart your iPhone using the hardware keys.
Minor system bugs or software glitches are usually remedied with a simple reboot also known as soft reset on a device. The process simple restarts your iPhone and does not affect any of your contents or data saved on your phone. Here's how to perform a soft reset on your iPhone:
- Press and hold the Sleep/Wake or Power button until the red slider shows up on screen.
- Drag the slider to power off your iPhone completely.
- After the phone turns off, wait for 30 seconds and then press and hold the Sleep/Wake button again until the Apple logo appears.
Alternatively, you can force your iPhone to restart instead. This would be your next option especially if your iPhone is frozen or not responding. To force restart your iPhone, press and hold the Sleep/Wake and Home buttons for at least 10 seconds until the Apple logo appears.
If the problem occurs while using a certain application, you can try to force quit the app, restart your iPhone, and then see if the problem is fixed. Other cases of touchscreen issues are tied to a faulty application. One thing that can help you isolate the problem or determine if it's triggered by a misbehaving app, try to disable a suspected app temporarily and then test your device.
Step 3: Configure 3D Touch Settings on your iPhone
For iPhone 6s or later versions with unresponsive touchscreen or not responding to 3D touch presses, try to configure the 3D touch settings on your device.
Follow these steps:
- Navigate to Settings.
- Tap General.
- Tap Accessibility.
- Select 3D Touch.
- Adjust the sensitivity of the setting.
Other Options you can try on
If the touchscreen problem occurs after installing the latest iOS firmware update, then most likely it's the operating system that is affecting your phone's touchscreen functionality. In this case, you have the option to either downgrade the firmware or escalate the problem to your iPhone carrier or Apple Support.
Also ensure that your hands are clean and dry while using the touchscreen of your iPhone. Dirt and dust may also affect your phone's touchscreen sensitivity. If necessary, clean the screen with a soft, slightly damp, or lint-free cloth.
If none of these methods is able to fix the problem and your iPhone touchscreen remains unresponsive or frozen, there is a higher chance that a hardware damage is present. This time, you should consider taking your iPhone to an Apple Genius or authorized-Apple iPhone service center for hardware check and/or repair.