One of our readers emailed us just today about his emails that suddenly disappear whenever he closes the Email app. According to him, his emails come in just fine but if he doesn’t read them and close the app, the messages would disappear.
This is the first time we’ve encountered this problem so we tried replicating it and we were successful. We were able to make the messages disappear the moment we receive them in our Galaxy S3′s stock email app. The good news is, the problem is fairly easy to resolve and not all Galaxy S3 owners can experience this problem.
Owners who have setup their emails in their computer through a client (like Microsoft Outlook or any other email clients) and in their smartphone are often the victims of this. This problem can occur irrespective whether it’s a typical webmail service like Gmail or a corporate one.
When you first tried to setup your email (assuming you were the one who set it up), there is an option in the “Advanced Settings” under “Delivery” asking you either “Leave a copy of messages on the server” or not. If it’s unchecked, that’s when this problem enters because messages won’t be kept longer in the server. Instead, they will all be downloaded into your computer the moment you receive them.
Why does this problem happen?When you configure your email in your Galaxy S3, it connects or downloads messages directly from the server and as long as internet connection is available, your phone will be in sync. The problem is, when it comes to priority, your computer is the first and your phone second.
When the email comes in, you will be notified via your phone. However, by the time the computer has finished downloading all messages, they will be deleted so your phone is left with nothing to sync. That’s the reason why you would be able to read your email for a second but by the time you’re finished and probably hit that back button, your messages would be gone, at least, in your phone. You can still read them in your computer, though.
Here’s what you’re going to do to prevent this from happening or fix your current problem related to this:
- Launch your Microsoft Outlook (or whatever client you’re using right now).
- Click File and choose Account Settings.
- Double-click on the account you’re having problems with and a new window will pop up.
- Click on More Settings.
- Click Advanced tab.
- Check “Leave a copy of messages on the server” box and set the number of days you want the messages be kept in the server.
- Click OK and close all remaining windows.
- Try sending a test message and you’ll see the problem doesn’t happen again.