This
post will answer one of our readers’ questions. I think it is also a common
problem for people using corporate emails. Here is the actual email from our
reader:
To
Whom It May Concern:
My
boss just got a Samsung Galaxy S3 it is deleting emails after he views them. He
has went to the T-mobile store they gave him a new phone it is still doing it.
We have called the 1-800 number several times. Is there an easy fix that maybe
we are over-looking? I have tried to find the option to Keep emails on server I
can not find this option even after following the online forums and solutions…
his email is set up through IMAP? It is a 1&1 email account.
Thanks!
Name
withheld for privacy.
The
problem is not with the Galaxy S3, it's with the computer. To solve this
problem, you have to edit the settings of the email client you're using. In
this case, we'll take Microsoft Outlook 2010 as the example.
1.
Launch the Microsoft
Outlook 2010.
2.
Click File
menu at the upper-left corner.
3.
Click Account
Settings.
4.
Choose the email account you have setup on your
Galaxy S3 and click Change.
5.
Click on More
Settings button; a new window will pop-up.
6.
Click on Advanced
tab.
7.
Under Delivery
section, check 'Leave a copy of messages
on the server'.
8.
Click OK.
This
will solve the problem.
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