Skip to main content

[How to Solve] Samsung Galaxy S5 Problem: Can Connect but No Internet Access

Another common problem that reached our mailbox is on the new Samsung Galaxy S5, which according to the sender, can connect but no Internet access.

The original message on the problem reads:

"I am able to connect to a Wi-Fi network, however, I cannot browse the Internet. It seems like I'm not getting any data."

Identifying Possible Causes

The problem on wireless connectivity is often associated with the following things:

  1.  Weak signal or Wi-Fi is not in range.
  2.  Wireless router is not connected to the Internet.
  3.  No physical connection between the Wi-Fi router and network or modem that provides Internet access.
  4.  A temporary router issue.
  5.  Temporary ISP (Internet Service Provider) problem.
  6.  Extra login through an Internet browser.

Basic Resolution Steps

Step 1. Do a soft reset on your device, with the following steps:
  •  Remove the battery for at least 30 seconds, with the device remains On.
  •  Wait until the time has elapsed, then replace the battery.
  •  Power on the device

If the device is still unable to connect to the Internet, proceed to next step

Step 2. Check the Wi-Fi network and make sure it is in range.

HINT: Take a look at the signal strength next to the network name. You'll see the bars available in blue. These bars indicate the signal strength. If you see more bars, then that means your device should be getting better signal.

Step 3. Check physical connection between the wireless router and main modem providing Internet access.

HINT: Have a look at the routers' Internet LED indicator, usually on the front of the front. That LED should appear lit. If you are not sure where exactly the Internet LED indicator on your router is, contact your Internet Service Provider or router manufacturer.

Step 4. Isolate the problem. Try to connect to the Internet using other available device that is connected to the same Wi-Fi network or Internet modem. If the other device is able to gain access to the Internet, then the problem is obviously on your Galaxy S5 smartphone.

Step 5. If you are trying to connect to a public Wi-Fi network, you may need to open a blank browser page on your device so you can have Internet access. Typically in this scenario, you will be redirected to a page, where you'll either be asked to enter additional log-in details or perhaps agree to the terms of use before you can go online. This is a common requisite in hotels, coffee shops, or corporate Wi-Fi networks.

If the problem still exists after applying the aforesaid workarounds, try to verify the Internet is working on another device connected/attached to the same wireless network. If the either device does not have Internet connection, you have to power cycle the wireless router.

How to power cycle wireless router

  1.  Power off Wireless Router. You need to unplug the router's power cord from the main power source in this case.
  2.  Leave the router unplugged for at least 30 seconds.
  3.  When the time has elapsed, plug it back in then turn it On.
  4.  Re-attempt connecting to the Internet.

If after you rebooted your wireless router you still cannot connect to the Internet, please contact your ISP for further troubleshooting. Otherwise, you may also try to Re-add Wi-Fi network.

How to Re-Add Wi-Fi network on Samsung Galaxy S5

  1.  Go to the Home screen.
  2.  Touch the Menu icon.
  3.  Touch Settings.
  4.  Touch Connections to continue.
  5.  Touch Wi-Fi to get to your phone's wireless configuration.
  6.  On the next screen, touch and hold the network name then touch the caption that says, "Forget Network." Doing so will remove the current Wi-Fi network from your device.
  7.  To add a wireless network back on your device, touch the network name you want to connect to.

HINT: If you are trying to connect to a secured wireless network, you need to enter the correct log-in details (password). To ensure you are keying in the right password, touch Show Password to display the password you type.

If the problem persists, try to use a different Wi-fi network to connect to instead. If you are able to connect to the Internet using a different wireless network, then most likely the problem is on the first network you are trying to connect to. If you cannot connect to either wireless network, the last suggestion is to reset the device to factory defaults.

IMPORTANT NOTE: Bear in mind that by performing a factory data reset, all customized or personal information stored in your device will be erased. So better yet, create a back-up of all necessary files before you finally proceed to performing a factory data reset on your Galaxy S5.


  1. very helpful info.. My issue is when I am @ a Wi-Fi that requires extra login or "accept the terms". When I open a new window in the browser, the login page does not load. I tested this issue in similar Wi-Fis and the problem persists. It works fine however if no extra login is required. Any insight?


Post a Comment

Popular Posts

How to Fix Samsung Galaxy Tab 2 10.1 that Runs Very Slow

This post will walk you through discovering what makes your Samsung Galaxy Tab 2 10.1 runs very slow or perform poorly.
Just like any other smartphone or tablet, Galaxy Tab 2 10.1 has a tendency to slow down a bit after months of use. Some owners revealed the performance of their device deteriorated noticeably. Others said there are times when it hangs or freezes while they’re using it. It’s not really a serious problem but if you were used to using a fast device, it would annoying to experience some lags especially when you’re in the middle of doing something important or watching media.

How to Fix Samsung Galaxy S6 Screen Flickering Issue

This content is intended for those who are experiencing screen flickering issues with their Samsung Galaxy S6.

Screen flickering problem is typically caused by a faulty hardware like when a device was dropped and/or physically damaged after a strong impact. Mobile devices like tablets and smartphones are prone to this problem given their sizes. As a matter of fact, two of our readers have relayed to us similar problem on their Samsung Galaxy S6 screen which according to them flickers and the display colors turned pink with almost inverted display.

In most devices, pinky colors and black spots on the display usually occurs when there's a loose cable or LCD wiring faults on tablets. Same thing can also occur on smartphones including the S6.

Unfortunately, hardware problems like this can only be resolved by a technician. This means you need to take your phone to a repair shop for hardware checkup and repair. But if you are highly skilled on such tech-stuff and possess enough guts to …

My Samsung Galaxy A3 screen is unresponsive [How to Fix]

This post is purposely created to address a problem on Samsung Galaxy A3 with unresponsive screen. Those who have emailed us with this display issue on the same device may refer to the solutions and workarounds I have recommended in this content.

Problem:"Cannot unlock my Galaxy A3 because the screen is not responding to touch. Performing a soft reset several times did not make a difference."
Possible causes: Display issues are mostly tied to hardware problems. One of the common culprits is a dysfunctional or damaged screen digitizer. In cases like this, your only option is to take your phone to a technician for repair or contact your phone carrier for a replacement request, if possible. However, other cases of unresponsive touch screen are triggered by some glitches on the software. You're a bit lucky if you fall in the latter case because you can still do something to save your device without paying for a tech fee.
Possible Solutions and Workarounds: After digging through…

How to Fix Smart Switch Error "Unsupported Device" on Samsung Galaxy Alpha

Having trouble transferring files with Samsung Smart Switch on your Galaxy Alpha? This content might be the answer to your problem.

In this article, we elaborate some recommended workarounds used to deal with a Smart Switch problem in which the user is prompted with an error message, "Unsupported device" while attempting to use the application with their Samsung Galaxy Alpha smartphone.

The aforementioned error prompt is usually encountered by users whose devices do not meet the Samsung Smart Switch requirements.To find more details about the Smart Switch system requirements  and relevant information, please visit Samsung Support website and navigate to the Smart Switch Support page.

Another potential solution is using the software update feature found in the Smart Switch for PC/Mac application. However, performing the said software update procedure will result to the deletion of all data stored on your device. In this regard, the following steps should only be performed onl…

My Samsung Galaxy A3 is not charging [Troubleshooting Guide]

Learn how to troubleshoot and fix your Samsung Galaxy A3 that is not charging using the methods highlighted in this content.

When troubleshooting a device that won't charge, you need to look into the possible culprits including a faulty charger, damaged charging ports, and dead battery, to name a few. Considering these possible causes, you can go straight to isolating the problem.
Here are a few things you can do to troubleshoot charging issues with your Galaxy A3 handset:
1. Check and ensure the charger is working fine.
The use of original charging accessories is highly recommended to prevent any possible charging issues to occur on the device. For example, Samsung devices like the Galaxy A3 should only be charged using the Samsung (OEM) charger or cable that came with it.
Other chargers may have different voltage ratings than the original. But if you really need to change the original charger with a third-party charger, be sure to pick the one that complies with all the relevant sa…