- Kies does not support your device via Wi-Fi network.
- The wireless network where the computer is connected to is different from your mobile's wireless network. Both devices have to be connected to the same wireless network for them to sync properly.
- Sharing is disabled on Windows OS.
- Certain computer application is disrupting the connection.
Step 1. Make sure your device is supported by Kies through Wi-Fi. Here's how to check on it: