S5 Bluetooth Problem: Cannot Pair Samsung Galaxy S5 with a Bluetooth Device

One of our email senders said her new Galaxy S5 smartphone does not find any Bluetooth device including her car's Bluetooth hands-free and Bluetooth headset. As a result, she cannot pair her GS5 with any other Bluetooth device.

Bluetooth issues like this one could be due to any of the following reasons:

1. It is likely that the Bluetooth device is not in range.
2. Bluetooth function is disabled on either or both devices.
3. Use of incorrect PIN/Password/Passkey.
4. Perhaps the device is not set in pairing mode.
5. Device software requires update.
6. Device incompatibility.


1. Check and verify your device if it is using the latest software version. Otherwise, check for any new firmware updates for your Samsung device and go for an upgrade first.

2. The standard distance for Bluetooth pairing device to connect with each other is within 33 feet or 10 meters. Please double check the Bluetooth device you are trying to pair with is in the range of the GS5 device.

3. Make sure you are trying to connect to a compatible device with your Samsung Galaxy S5 handset. Verify if the Bluetooth device manufacturer is compatible with your smartphone.

4. Do a soft reset on your device. Here's how:

* Remove the battery with the device still on.
* Wait for 30 seconds and replace the battery.
* Power on the device.
* Wait for a few more seconds and let the device connect to the network. Proceed to step 5.

5. Enable Bluetooth function on both devices.

* Touch the Menu icon from the Home screen
* Touch Settings to continue
* Touch to select Connections
* Touch Bluetooth to configure Bluetooth settings on your device

6. If you see the sliders is OFF, touch it to turn Bluetooth ON or enabled.

Please let us know if the problem persists after performing the aforementioned suggestions and workarounds so we can do some more diggings on best possible solutions available, to finally resolve this particular Bluetooth issue with the Galaxy S5.

Post a Comment