What could possibly caused such problem to occur?
There are several factors that could likely caused the phone not to receive emails from any sender. Among the most commonly identified causes would include the following:
- Email file is too large.
- Emails are being forwarded to another email address.
- Sync is not turned on or temporarily disabled.
- Email service does not support POP3/IMAP or Microsoft Exchange ActiveSync email clients.
- Background data is restricted.
- Inconsistent network connection.
- Account status is inactive or not set up correctly.
- No available signal or service on the phone.
- Network outage affecting email services.
- Temporary connection issue with the mail server.
- Device software requires update.
Now that we've already enumerated the possible causes, it's time to start isolating the problem. Problem isolation often leads to faster resolution.
Before you begin performing any further troubleshooting procedures, please do the following:
1. Check your account status and make sure it is in good standing with your carrier and that you are subscribed to a correct data plan.
2. Please verify if your phone is getting adequate signal strength of at least 2 to 3 bars.
3. If you only experience the problem in a certain area, please contact your service provider and verify the coverage area wherein you are having connectivity issues.
4. Also ensure your phone has no physical or liquid damage. If you happened to drop it accidentally or exposed it to liquid or moisture, then I suggest you better have it checked for such damages.
5. Ensure your email provider is set up for POP3/IMAP or Microsoft Exchange ActiveSync. Otherwise, you will need to enable the POP3/ActiveSync feature on your email account to make it work fine on your phone.
6. Review your email account settings and ensure you have no forwarding option enabled.
7. Also verify your account settings for username, password and incoming server information are all correct.
8. If you think your device software hasn't yet gone for any upgrade, check for any available update at Samsung website.
After you've isolated the problem, you may now begin with these troubleshooting methods.
1. Re-establish mobile network connection. Do this by removing the battery from your phone with it still on. Wait for 30 seconds, then replace or re-insert the battery. Turn the phone on and wait for it to connect to the network again.
2. Try to connect to mobile data by launching or opening either browser on your phone. Just touch Apps, and then select Internet or Chrome browser to navigate to a website.
3. If you cannot connect to mobile data, then try to connect over a Wi-Fi network, or attempt to connect over mobile data when you're already on a Wi-Fi network.
4. If you have an available computer, try to login to the webmail on your computer and verify if you can send and receive emails. Skip to step 5.
If you cannot receive emails on your webmail, please contact the email provider to assist you further in troubleshooting the problem.
5. Touch Apps and then select Email.
6. Compose a test email and send it to yourself.
7. Touch the Sync icon to synchronize.
If problem continues after performing all the above T/S methods, check data settings and verify if synchronization is enabled on your phone.
Steps to check Data Settings on the Galaxy S5
You can use the Notification Panel to check sync settings on your phone. Just swipe your finger from the top of the screen down to the bottom and touch the Sync icon. Once the option is turned on or enabled, you will see the icon prompted in green. You may need to swipe to the right in order to view additional shortcut settings at the top of the screen.
In case the shortcut is not available, you can access the data settings through the Data usage application. Follow these steps:
1. Go to the Home screen and touch Menu.
2. Touch Settings.
3. Touch Connections.
4. Touch to select Data Usage.
5. Touch Menu and check the box next to Auto sync data.
6. From the Data usage application, scroll to and touch the Email app.
7. Scroll down to the bottom of the screen and see if there is no check mark next to Restrict background data. It has to be unchecked.
8. Touch Apps and then select Email again.
9. Compose a test email message and send it to yourself.
10. Touch the Sync icon to synchronize.
If all else fail, then proceed with clearing app data. Clearing of application data has been known to resolve several device issues, including email issues with the Galaxy S5.