But before we proceed, I just want to make it clear that this troubleshooting guide specifically addresses a Galaxy S5 email issue, in which the user cannot download or see attachments received through email.
What should be done first?
When resolving issues with your mobile phones, it's a good thing to start with identifying possible causes.
Email issues like the one tackled in this content are usually due to the following reasons:
- Inactive account or account is not correctly set up.
- Inconsistent network connection.
- File attached is too large or corrupt.
- Phone does not support file attachment.
- Phone software requires update.
- Network outage affecting email services.
Follow these methods to help you isolate which has caused the problem to occur on your device.
1. Please verify your account status and ensure it is in good standing. You may need to contact your service provider in this case. Also verify with your ISP if they've given you the correct data plan.
2. Check your device and make sure it is getting adequate signal to process email requests, including attachment downloads. A minimum of two or three bars of signal will do.
3. If the problem only occurs in a specific location or does not happen all the time, please contact your service provider and verify for coverage in the area where you are encountering the problem.
4. Also make sure your phone has no physical or liquid damage. For instance, it has not been damaged by dropping or exposing to liquid or moisture. Either damages might also have causes your phone to dysfunction.
5. In case you haven't yet gone for a firmware update, please check for any available software update for your device. I recommend you visit the official website of Samsung and check for the latest firmware released for your device.
Once you're done performing the above steps, you may now start with the recommended troubleshooting methods as follow:
The email app by default, will NOT download attachments automatically. This denotes the need for you to manually configure download attachments or modify email settings on your device. And here's how it's done:
1. Touch Apps to begin.
2. Touch Email.
3. Select Attachments.
4. Next to the attachment is the Save icon. Touch that icon or touch Save All to download all attachments in the email.
5. Now try to re-establish a connection with the mobile network. Follow these standard procedures:
a. Remove the battery with the device still ON.
b. Wait for 30 seconds and replace or re-insert the battery.
c. Turn the phone ON.
d. Allow your phone to establish network connection for a few seconds.
e. Try to download email attachment this time.
If the attachment is successfully downloaded, it will be saved in this directory or location: My Files ->All files/sdcard0 -> Download.
When you try to view an attachment and you receive an error message saying, "Unable to display attachment," it indicates that the file type is not supported by the device.
To solve this problem, you need to install a third-party application for opening or viewing the attached file.
If problem persists, continue to step 6.
6. Modify email settings to download attachment automatically.
Steps to modify email settings to automatically download attachments on the Galaxy S5:
1. Touch Menu from the Home screen.
2. Touch Settings.
3. Touch Accounts.
4. Touch Email.
5. Select Settings under Email, to configure options.
6. If you see more than one is listed, select and touch your account name.
7. To retrieve attachments automatically, touch Size to retrieve emails and select All including attachments.
This option is not available for Microsoft Exchange ActiveSync email accounts.
8. Now touch More settings option at the bottom of the screen.
9. And finally, touch Auto download attachments to automatically download attachments when your phone is connected to a Wi-Fi network.
If problem persists after completing all the above-stated procedures, then try to clear app data on your device. Clearing of application data has been known to resolve device issues including the ones associated with the email app.
Otherwise, Try removing the account and adding it back. That frequently solves several problems that would otherwise take time to track down.