Skip to main content

No Service/No Signal on my Samsung Galaxy Note 3 [Troubleshooting guide]

This troubleshooting guide is intended for users of Samsung Galaxy Note 3 who are encountering "No service" or "No signal" issue on their device. If you too have the same problem with your network signals on your Note 3 device, then you may want to read on this entire content.

Be sure to test your device after completing every step, to see if the problem is already solved. Otherwise, continue to the next step/method.

Start here whenever you're ready.

Step 1. Verify and make sure you're within range of your network or within your network carrier's coverage area. One of the possible causes as to why you will have no service or get no signal on your device is because you are out of coverage area. So, it's a good start to check on this matter first, before jumping further to troubleshoot network problems.

Step 2. Check and make sure the SIM card is properly placed or inserted in the device. This is recommended especially if you start to have this problem after you've done something on your device that could possibly dislocate the SIM card.

Here is the proper way to remove/insert the SIM card on your Note 3 device:

a. Be sure the completely power off the device. You should never attempt to remove the SIM card while the device is powered on because doing so may cause damage to the SIM card and/or the device itself.

b. Position the device with the display (screen) facing away.

c. Locate the notch in the cover located in the upper left corner, then pull the cover off gently.

d. Locate the notch in the bottom right corner of the battery, then pull the battery out gently.

e. Now slide the SIM card out of the slot. After a few seconds, re-insert the SIM card into the slot.

f. Carefully align the battery contacts. Once everything is properly aligned, press the battery into position.

g. Finally, align the cover and press it gently into place.

Step 3. Make sure the Airplane Mode is disabled or turned off. Please note that the device will not be able to make or receive phone calls or use any data services while the Airplane or Standalone mode is enabled or turned on. Follow these steps to disable Airplane mode on your Note 3:

a. Press and momentarily hold the Power button until you see the Phone options screen shows. Do this while the phone is powered on.

b. When you're already prompted with the Phone options screen, select Airplane mode. The Airplane mode is an off/on option so if you see it's on, turn it off to disable the feature.

Step 4. After you ensure the Airplane mode is off and yet the problem continues to exist, perform a soft reset. The process is similar to restarting a desktop computer. It is often one of the first methods to troubleshoot a device without affecting data unless the battery is apparently very low. Follow these steps to perform a soft reset on your Galaxy Note 3:

a. Press and hold the Power button.
b. Select Restart from the phone options.
c. Select OK.

If you cannot perform a soft reset with the aforesaid steps, the simply remove and re-insert the battery and that should do the same.

If all else failed to resolve the problem on your Galaxy Note 3, then it's either you go for a hard reset, which will reset your device to factory default with all your personal information removed or deleted from your device. Otherwise, you may contact your network carrier and escalate your network issue with them.

Contacting of your ISP is especially important when you've just encounter a no signal or no service problem on your Galaxy Note 3. There is a possibility that the network problem you are having is due to a network outage affecting your service or it could be due to a problem on your account status. So, better contact them first for further assistance and recommendations.


Popular Posts

How to Fix Samsung Galaxy Tab 2 10.1 that Runs Very Slow

This post will walk you through discovering what makes your Samsung Galaxy Tab 2 10.1 runs very slow or perform poorly.
Just like any other smartphone or tablet, Galaxy Tab 2 10.1 has a tendency to slow down a bit after months of use. Some owners revealed the performance of their device deteriorated noticeably. Others said there are times when it hangs or freezes while they’re using it. It’s not really a serious problem but if you were used to using a fast device, it would annoying to experience some lags especially when you’re in the middle of doing something important or watching media.

How to Fix Smart Switch Error "Unsupported Device" on Samsung Galaxy Alpha

Having trouble transferring files with Samsung Smart Switch on your Galaxy Alpha? This content might be the answer to your problem.

In this article, we elaborate some recommended workarounds used to deal with a Smart Switch problem in which the user is prompted with an error message, "Unsupported device" while attempting to use the application with their Samsung Galaxy Alpha smartphone.

The aforementioned error prompt is usually encountered by users whose devices do not meet the Samsung Smart Switch requirements.To find more details about the Smart Switch system requirements  and relevant information, please visit Samsung Support website and navigate to the Smart Switch Support page.

Another potential solution is using the software update feature found in the Smart Switch for PC/Mac application. However, performing the said software update procedure will result to the deletion of all data stored on your device. In this regard, the following steps should only be performed onl…

How to Fix Samsung Galaxy S6 Screen Flickering Issue

This content is intended for those who are experiencing screen flickering issues with their Samsung Galaxy S6.

Screen flickering problem is typically caused by a faulty hardware like when a device was dropped and/or physically damaged after a strong impact. Mobile devices like tablets and smartphones are prone to this problem given their sizes. As a matter of fact, two of our readers have relayed to us similar problem on their Samsung Galaxy S6 screen which according to them flickers and the display colors turned pink with almost inverted display.

In most devices, pinky colors and black spots on the display usually occurs when there's a loose cable or LCD wiring faults on tablets. Same thing can also occur on smartphones including the S6.

Unfortunately, hardware problems like this can only be resolved by a technician. This means you need to take your phone to a repair shop for hardware checkup and repair. But if you are highly skilled on such tech-stuff and possess enough guts to …

My Samsung Galaxy A3 screen is unresponsive [How to Fix]

This post is purposely created to address a problem on Samsung Galaxy A3 with unresponsive screen. Those who have emailed us with this display issue on the same device may refer to the solutions and workarounds I have recommended in this content.

Problem:"Cannot unlock my Galaxy A3 because the screen is not responding to touch. Performing a soft reset several times did not make a difference."
Possible causes: Display issues are mostly tied to hardware problems. One of the common culprits is a dysfunctional or damaged screen digitizer. In cases like this, your only option is to take your phone to a technician for repair or contact your phone carrier for a replacement request, if possible. However, other cases of unresponsive touch screen are triggered by some glitches on the software. You're a bit lucky if you fall in the latter case because you can still do something to save your device without paying for a tech fee.
Possible Solutions and Workarounds: After digging through…

Solving 2 Common Email Issues on Galaxy S5: Authentication Failed, Cannot Connect to Email Server

Two main issues are being tackled in this content and both of them are associated with the Galaxy S5 email.

When the user attempts to set up his email on the phone, the setup would never complete and these two error messages prompted:

"Authentication failed" or "No response from server"

If you too have encountered the same error message when trying to setup an email account on your Galaxy S5 and still in need of some help, then I suggest you read on this entire content.