Skip to main content

Workarounds/Possible Solutions to Camera Problems like Camera Failed error on Samsung Galaxy S4

This article contains potential solutions and recommended workarounds to troubleshoot issues with the Samsung Galaxy S4 camera, including problems with videos and photos. Anyone who is having similar issue with their GS4 handset, including those who have reached us through email may use this content.

Be sure to test your device after completing each of the following workarounds to see if the problem is resolved. Otherwise, continue to the next available resolution procedure/recommendation.


1. Make sure you are using the built-in camera application on your phone. In case you are using a third-party application, you can try to disable the third-party app temporarily, switch to the built-in camera, and see if the problem remains.

If problem persists after disabling the third-party app, then it means the culprit is most likely on the phone itself, could be a glitch on the software or hardware. In this case, you need to continue troubleshooting your device.

If the problem is gone, then it's the third-party camera app that is causing you trouble. In this case, you can either contact the app developer for further troubleshooting assistance or uninstall it and use the built-in camera app instead.

2. Also ensure your phone's camera is 5MP (megapixels) or higher. Because if the camera is 4MP or lower, the picture quality may not be that good, vibrant or crisp.

3. If you are using a phone cover or case, make sure it is not covering the camera lens. You can try to remove it and see if there are any improvement afterwards.

4. Also verify your phone resolution settings and ensure they are set to high resolution pictures.

5. Turn off special effects.

6. Check your phone's camera lens and make sure there are no scratches or dirt. You can clean the lens with a dry, soft, lint-free fabric.

7. Perform a soft reset. The process is done by turning off the phone for about 30 seconds, and then turn it back on afterwards. It's the same when you power off the phone, then remove and re-insert the battery, then turn it back on.

8. Clear cache of the camera app only.

Sometimes, all we have to do is clear the app's cache so as to eliminate cached data that have been corrupted. Here's how to clear camera app cache and data on the Galaxy S4:

  • From the Home screen, swipe down the Status bar.
  • Tap the Settings icon (wheel-like icon) on the upper-right of the screen.
  • From the Settings screen, tap to open the MORE tab.
  • Scroll to and tap to select Application Manager under System manager.
  • Swipe left to ALL tab from the Application Manager screen.
  • Scroll to and tap the Camera application.
  • Scroll to and tap the Clear Cache button from the App Info screen. The camera app cache is now cleared.

You can also tap the Force Close button to force close the application, or the clear data button to clear the application data. However, clearing of the application data may affect some of your camera preferences and settings. That being said, be sure to back them app beforehand. Force close on the other hand will force stop the app from running.

After clearing the camera app cache, reboot your phone and then check if the camera is already working fine.

9. Wipe the cache partition on the Galaxy S4

If the problem continues after clearing the camera app cache, then you can try wiping the cache partition on your phone. Wiping cache partition will empty contents/files of the cache partition.

Here's how to do it:

a. Power off your device.
b. Press and hold the Volume Up, Home, and Power buttons simultaneously.
c. When the phone vibrates, release the Power button while keep holding down the Volume up and Home keys.
d. When the Android System Recovery displays, release the other keys.
e. Use the Volume down key to highlight Wipe Cache Partition from the given options.
f. Press the Power key confirm selection.
g. Wait for the process to complete and then test your phone's camera to see if that fixed the problem.

User-defined Fix for Camera Failed Error on Samsung Galaxy S4

This method has been used by a Galaxy S4 user who has encountered a "Camera Failed" error while using the camera app, and then shared this solution via relevant forum post. You too can try this if you want.

1. Connect your phone to a laptop using data cable.
2. Go to: Computer\SAMSUNG-SGH-I747\Phone\Applidium Image Cache
3. Delete everything in this directory or folder.
4. Next, go to: Computer\SAMSUNG-SGH-I747\Phone\Android\data\\cache
5. Delete everything in this directory or folder.
6. Restart your device and then test the camera.

If the problem is still not fixed, then your last resort would be a hard reset. The process will erase all files from your device and restore it to factory defaults. It means all your personal information will be deleted. If you want to do it, better back up all your files first for easier recovery after the process.

To perform a hard reset, go to Settings->Accounts, and then tap on the Reset key, followed by Factory Data Reset. Finally, tap on Delete All.

If you don't want to perform a hard reset, then please contact Samsung Support or your phone carrier to escalate the issue for further troubleshooting and recommendations. In case you are prompted with an error message or code, be sure to take note of it and give it to the support representative for faster and easier troubleshooting.


Popular Posts

How to Fix Samsung Galaxy Tab 2 10.1 that Runs Very Slow

This post will walk you through discovering what makes your Samsung Galaxy Tab 2 10.1 runs very slow or perform poorly.
Just like any other smartphone or tablet, Galaxy Tab 2 10.1 has a tendency to slow down a bit after months of use. Some owners revealed the performance of their device deteriorated noticeably. Others said there are times when it hangs or freezes while they’re using it. It’s not really a serious problem but if you were used to using a fast device, it would annoying to experience some lags especially when you’re in the middle of doing something important or watching media.

How to Fix Samsung Galaxy S6 Screen Flickering Issue

This content is intended for those who are experiencing screen flickering issues with their Samsung Galaxy S6.

Screen flickering problem is typically caused by a faulty hardware like when a device was dropped and/or physically damaged after a strong impact. Mobile devices like tablets and smartphones are prone to this problem given their sizes. As a matter of fact, two of our readers have relayed to us similar problem on their Samsung Galaxy S6 screen which according to them flickers and the display colors turned pink with almost inverted display.

In most devices, pinky colors and black spots on the display usually occurs when there's a loose cable or LCD wiring faults on tablets. Same thing can also occur on smartphones including the S6.

Unfortunately, hardware problems like this can only be resolved by a technician. This means you need to take your phone to a repair shop for hardware checkup and repair. But if you are highly skilled on such tech-stuff and possess enough guts to …

My Samsung Galaxy A3 screen is unresponsive [How to Fix]

This post is purposely created to address a problem on Samsung Galaxy A3 with unresponsive screen. Those who have emailed us with this display issue on the same device may refer to the solutions and workarounds I have recommended in this content.

Problem:"Cannot unlock my Galaxy A3 because the screen is not responding to touch. Performing a soft reset several times did not make a difference."
Possible causes: Display issues are mostly tied to hardware problems. One of the common culprits is a dysfunctional or damaged screen digitizer. In cases like this, your only option is to take your phone to a technician for repair or contact your phone carrier for a replacement request, if possible. However, other cases of unresponsive touch screen are triggered by some glitches on the software. You're a bit lucky if you fall in the latter case because you can still do something to save your device without paying for a tech fee.
Possible Solutions and Workarounds: After digging through…

How to Fix Smart Switch Error "Unsupported Device" on Samsung Galaxy Alpha

Having trouble transferring files with Samsung Smart Switch on your Galaxy Alpha? This content might be the answer to your problem.

In this article, we elaborate some recommended workarounds used to deal with a Smart Switch problem in which the user is prompted with an error message, "Unsupported device" while attempting to use the application with their Samsung Galaxy Alpha smartphone.

The aforementioned error prompt is usually encountered by users whose devices do not meet the Samsung Smart Switch requirements.To find more details about the Smart Switch system requirements  and relevant information, please visit Samsung Support website and navigate to the Smart Switch Support page.

Another potential solution is using the software update feature found in the Smart Switch for PC/Mac application. However, performing the said software update procedure will result to the deletion of all data stored on your device. In this regard, the following steps should only be performed onl…

My Samsung Galaxy A3 is not charging [Troubleshooting Guide]

Learn how to troubleshoot and fix your Samsung Galaxy A3 that is not charging using the methods highlighted in this content.

When troubleshooting a device that won't charge, you need to look into the possible culprits including a faulty charger, damaged charging ports, and dead battery, to name a few. Considering these possible causes, you can go straight to isolating the problem.
Here are a few things you can do to troubleshoot charging issues with your Galaxy A3 handset:
1. Check and ensure the charger is working fine.
The use of original charging accessories is highly recommended to prevent any possible charging issues to occur on the device. For example, Samsung devices like the Galaxy A3 should only be charged using the Samsung (OEM) charger or cable that came with it.
Other chargers may have different voltage ratings than the original. But if you really need to change the original charger with a third-party charger, be sure to pick the one that complies with all the relevant sa…