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Fix for No Sound and other Audio Problems on the Apple iPhone 6, 6 Plus, 6s and 6s Plus

Having audio problems with your iPhone? If you do, then I encourage you to read this entire content as it contains efficient workarounds to deal with audio problems on the iPhone 6, 6 Plus, 6s and 6s Plus.

Many iPhone users have been raising complaints online, claiming that their iPhones are producing weird sounds while on calls, like the sound dropping out, distorted audio, noisy background, and no sound at all. Some said they can hear caller but the other end can't hear them while other have it the other way around.

Other relevant symptoms include:
  • iPhone rings but speaker is not working
  • iPhone has no sound for apps, music, calls
  • iPhone has no sound and stuck in headphone mode
What could have possibly gone wrong and what must be done to fix it? Read on to find out.

There are a number of workarounds you can try on to fix audio problems on your iPhone. Among the highly recommended methods are as follow:

Method 1: Verify Volume level is not set to lowest or silent. 

This is the simplest yet most users missed to check. Some iPhone variants has an external Loud/Silent switch for switching silent to loud mode and vice versa. If this switch appears orange, it means the phone is in silent mode. In this case, just flick it the other way to switch to loud mode.

Method 2: Soft reset or restart your iPhone.

This is a widely used method used to deal with several device issues including those that are related to audio. To restart your iPhone, hold the Power button and Home button simultaneously for 10 seconds. It's a safe process as it won't delete any media, contacts, other information from your device. Problems that are caused by temporary software glitches are usually rectified with a simple restart.

Method 3: Reset your iPhone settings.

If rebooting the iPhone failed to resolve the issue, your next option now is to reset your iPhone settings. In this process, you will need to back up your iPhone data to iTunes or iCloud because they will wipe them all. Once you're all set, go to your iPhone Settings-> General-> Reset-> Reset all settings. Follow the onscreen prompts to complete the reset process.

Method 4: Restore your iPhone on iTunes.

Considering the possibility of the audio problem being caused by major software glitch, you can proceed with iPhone restoration via iTunes. Similar to the third method, you will need to back up your device before you begin as this too will wipe all information stored on your device. This is a recommended method especially to those who start having audio problems after updating the iOS firmware.

Method 5: Squeeze your iPhone.

This is one of the tricks shared by iPhone owners who have encountered the same problems on their phone. Other people claimed this trick has done good for them, so it wouldn't hurt if you give it a try too. All you have to do is squeeze the bottom right corner of the phone right above the speaker. Hold that grip for approximately 20 to 30 seconds. An explanation behind this method states that the connector may be loose and that needs to be repositioned correctly.

Method 6: Clean the iPhone's docking area.

Do this especially if your iPhone has no sound but you can hear sound through the headset. Dirt, dust , and grime on the docking area can also affect the sound quality of your iPhone. To eliminate this from the culprits, you can use a toothbrush to clean this area on your device. It's likely that the connectors are being blocked by dirt particles or dust, inflicting audio problems on your device. Be sure to clean it gently and carefully. You can also use rubbing alcohol or acetone to help get all the extra dirt out. These products contain substances that make them evaporate or dry quickly, thereby preventing damage to the connectors.

Method 7: Dry your iPhone.

This method is only applicable if you think your phone was exposed to water or any kind of liquid. Residual moisture can build up in the headphone jack as well as on the speaker outlet. That said, you can try working on these components. If you have an old hair dryer, then you can use it. Just turn it on low heat and hover over the speaker outlet and headphone jack for about 5 minutes. That duration should be good enough to eliminate residual moisture from the device.

Other workarounds you can try on:
  • Remove any casing, if necessary.
  • Turn off Bluetooth. 
  • Update your device to the latest iOS version.
If the problem persists after trying every method I have recommended in this content, then I can say that it's most likely a hardware issue. That said, please contact your phone carrier or Apple support for further recommendations. If the iPhone is new and still under warranty, then you better have it replaced.


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