How to fix Samsung Galaxy Alpha "Unfortunately, Gallery has stopped" error

The error "Unfortunately, Gallery has stopped" in your Samsung Galaxy Alpha could have been caused by other apps that crashed. For instance, Gallery is connected to a lot of apps that has offer photo sharing like Facebook, Twitter, Email, etc.

So, aside from the obvious possibility that the Gallery crashed, you also have to look into other apps that use its services. Also, the Camera app runs side-by-side Gallery, so you encountered issues while snapping pictures, there's a chance that it's the cause of the problem.

At this point though, we don't know for sure why the Gallery in your Galaxy Alpha stopped that's why we need to troubleshoot to determine the problem and eventually fix it. Below are some steps you can follow to try to fix the problem and get rid of that pesky error message.

How to fix "Unfortunately, Gallery has stopped" error on Galaxy Alpha

  1. Reboot your phone if you haven't done so. It will refresh your device's memory and would probably fix the problem if it is minor.
  2. Clear the cache and the data of the Gallery app. The error message explicitly mentions the name of the app and while I said earlier other apps might be causing it, it's always the rule of thumb to begin your troubleshooting with the app that has an issue.
  3. Boot your phone in safe mode. This is isolate the problem immediately and it's a very important procedure especially if the clearing of the cache and data didn't work. In safe mode, all third-party apps are temporarily disabled. So, if it so happened that one of those downloaded apps is causing the problem, the Gallery shouldn't crash in safe mode.
  4. Try wiping the cache partition if the Gallery app still crashes in safe mode as it could mean that the problem is with the firmware. You should not skip this procedure especially if you just updated your phone because there's a possibility some caches got corrupted. By deleting the system cache, you are forcing your phone to create new ones, so they'll actually be replaced.
  5. Lastly, if all else fails, you need to backup your data and files and do the master reset, which will delete everything that's inside your phone's internal storage and bring the phone back to its default settings. This is going to be your last resort considering the all the hassles you'd encounter backing up your files and data.

I hope that these simple steps can help you fix the problem with your phone.

How to Manage Memory and Clear Up Memory Space of your Samsung Galaxy Smartphone

Proper memory management can help prevent performance issues to arise on a device. Learn what needs to be done in order to free up some space of your Samsung Galaxy smartphone's internal storage and keep it at its best performance at all times.

This post highlights a few helpful tips to manage memory of your Samsung Galaxy handsets, including Galaxy Alpha, A3, S4, S5, S6/S6 Edge, S7/S7 Edge, and Note devices.

1. Use the latest software version for your device so as to keep it fresh. Software updates are generally made available to enhance device's performance and eliminate any existing issues inflicted by prior software updates.

2. Make it a habit to restart or reboot your phone every day. A simple reboot can help rectify minor glitches to the software.

3. Remove or uninstall applications that you no longer use. Apps used up a huge amount of your phone's memory storage, to the extent of making your device sluggish, or worse, become unresponsive. Also quit all unused apps running in the background.

4. Delete all unimportant text (SMS) and picture/video (MMS) messages. To make the job easier, you can just configure your phone's messaging app to set the text message limit to delete messages automatically.

5. Configure email synchronization settings to download only for the past three days.

6. Clear browser cache, cookies, or history. You can do the same on every app, especially the ones that keep on lagging or running slowly.

7. Move other contents from your phone to a computer, especially photos and other media files as they can used up more space of your phone's internal storage.

8. Delete all call logs. Call logs can also occupy some space of your phone's memory.

Doing all these things can help keep your device run fast and lasts longer.

Setting Default Messaging App on Samsung Galaxy S7 and S7 Edge [Quick Guide]

This is a quick guide on how to set a default messaging app for your Samsung Galaxy S7 or S7 Edge. The new Samsung Galaxy devices come with two or more pre-installed apps for sending text (SMS) and multimedia messages (MMS). These steps will help you set which messaging app you prefer to use as default.

Note: You may see some variations on the screens and settings depending on your wireless service provider (carrier) and the software version of your device.

Here's how to change your default messaging app on the Galaxy S7/S7 edge:

1. Tap Apps to get started.

2. Next, tap Settings.

3. Scroll to and tap Applications. If necessary, tap the Device tab and then tap Applications.

4. Tap Default applications under Applications menu.

5. Tap Messaging app.

6. You will see a list of available messaging applications installed on your device including Hangouts, Messages, and more. Tap the app you want to use or set as default.

7. If prompted with the screen to confirm, review the information and then tap YES to confirm changes.

And that should do it.

Why is my Samsung Galaxy Alpha unable to play Flash Videos

Many smartphone users including those with Samsung Galaxy Alpha, have been troubled by an issue in which their device won't play flash videos or open websites that require flash. Learn the reason why and what other options you may have.

The reason why your phone may not be able to play flash videos is because the creator and owner of Flash, Adobe is no longer offering support or update for mobile version of the Flash program. Therefore, it is normal for your phone not to play flash videos or browse sites that require Flash. With that said, smartphone owners are now left with the option to use third-party apps designed for playing flash videos.

You may visit Google Play to scour for the app you desire. There you can find a wide variety of options including FLV Video Player, Flash on WebView, VLC for Android, Flash Game Player, and Dolphin, to name a few.

Here's an official statement from Adobe, explicating the reason why they've decided to end support Flash Player for mobile devices:

"We announced last November that we are focusing our work with Flash on PC browsing and mobile apps packaged with Adobe AIR, and will be discontinuing our development of the Flash Player for mobile browsers.  This post provides an update on what this means for ongoing access to the Flash Player browser plugin for Android in the Google Play Store.

The Flash Player browser plugin integrates tightly with a device’s browser and multimedia subsystems (in ways that typical apps do not), and this necessitates integration by our device ecosystem partners.  To ensure that  the Flash Player provides the best possible experience for users, our partner program requires certification of each Flash Player implementation.  Certification includes extensive testing to ensure web content works as expected, and that the Flash Player provides a good user experience. Certified devices typically include the Flash Player pre-loaded at the factory or as part of a system update."

My Samsung Galaxy A3 is not charging [Troubleshooting Guide]

Learn how to troubleshoot and fix your Samsung Galaxy A3 that is not charging using the methods highlighted in this content.

When troubleshooting a device that won't charge, you need to look into the possible culprits including a faulty charger, damaged charging ports, and dead battery, to name a few. Considering these possible causes, you can go straight to isolating the problem.

Here are a few things you can do to troubleshoot charging issues with your Galaxy A3 handset:

1. Check and ensure the charger is working fine.

The use of original charging accessories is highly recommended to prevent any possible charging issues to occur on the device. For example, Samsung devices like the Galaxy A3 should only be charged using the Samsung (OEM) charger or cable that came with it.

Other chargers may have different voltage ratings than the original. But if you really need to change the original charger with a third-party charger, be sure to pick the one that complies with all the relevant safety standards.

In order to determine whether the problem is on the charging equipment or not, you can use the cable and charger on a different device. This is to ensure there are no faults with the charging apparatus. Trying a new charger available will also help you determine whether or not the problem is on the original charger.

2. Check the charging ports and ensure they’re working fine and that there are no loose port components.

Sometimes, a little gentle cleaning on the Galaxy A3 charging port is what all it needs. Like any other device, the A3 charging port can also end up clogged with dirt and dust, which can somehow affect the device's charging functionality. If you see a need to clean it up, then you can use a can of compressed air to blow out dusts.

3. Check and ensure the wall socket is working.

There are also some instances wherein users have thought the phone itself won't charge but it's actually the wall socket or outlet they're using is at fault. To ensure this is not causing you this trouble, try to use a different outlet or wall socket.

Charging from a wall socket is highly recommended than charging via PC or laptop. The wall socket can deliver twice as much power than computer's USB ports, thus recharging the phone is way faster.

4. Check and ensure the battery is fine or not dead.

If you see any signs of swelling or other indications of a bad battery, then the problem is on the battery itself. If this is the case, stop using the same battery immediately.

However, if the battery is showing no signs of damage, then you can proceed with the DIY repair on the hardware instead. Some charging problems are associated with the metallic surfaces within the USB port and the microUSB charger, which are actually not making proper contacts. This could either be due to a manufacturing defect or a result from continual plugging and unplugging of the charging cable. 

Here's how it's done:

·        Power off your Galaxy A3.
·         If possible, remove the battery.
·         Use something small like a toothpick to lever up the little tab located in the USB port on your phone.
·         Carefully and gently reinsert the battery (if removed) and then plug it in again.

5. Let your Galaxy A3 charge for at least an hour.

It could take longer than usual (10 minutes) for the charging indicator to display on screen especially if the battery is completely drained. This means you also have to let your device charge longer until it acquires enough power to boot up.

Contact your carrier if the problem persists after performing all available workarounds as your device may already require service. 

Also, for dead battery or broken charging port, you can contact your carrier or Samsung Support to find out your options or avail of battery replacement program or repair warranty (if possible).

How to Import/Transfer Contents from iPhone to Samsung Galaxy S7 or S7 Edge

Need help importing files from your iPhone to the new Samsung Galaxy S7 or S7 Edge smartphone? If so, then this post is for you.

This content is aimed at helping those who just made a switch from an iPhone to the new Samsung Galaxy S7 or S7 Edge and need help on how to transfer contents or important files from iOS to Android handsets.

Samsung has designed a file transfer program called Smart Switch Mobile, which comes in two versions -- for iOS and Android devices. File transfers from an iPhone to the Galaxy S7 or S7 Edge are made possible using the iCloud version of the program.

Here are the steps on how to quickly transfer important files including contacts and calendar, memos, photos, app list, documents, call logs, as well as Wi-Fi settings from an iPhone to the new Galaxy S7 and S7 Edge using the Samsung Smart Switch Mobile iCloud version.

1. Go to the Home screen on your Galaxy S7/S7.

2. Swipe down the Status bar.

3. Tap the Settings icon from the Notification panel. This is a wheel-like image located on the upper-right corner before the drop-down arrow.

4. From the Settings screen, scroll to and tap to select Backup and reset.

5. Continue by tapping on Open Smart Switch.

6. From the Smart Switch Mobile Welcome screen, read the information and then tap START to proceed.

7. You will be prompted with the Samsung Smart Switch End User License Agreement screen. Read and review the information, if necessary and then tap AGREE.

8. Tap iOS device among the given options under Select your old device.

9. Tap START to continue.

Important Notes:
  • If you preferred to use a wired connection for the file transfer, use the data cable for your previous device (iPhone) and the microUSB adapter that came with your Galaxy S7 or S7 edge.
  • Connect the cable from your iPhone to the microUSB adapter of your S7/S7 Edge, and then plug the adapter into the Galaxy S7/S7 Edge.
  • Wait for the Samsung Smart Switch Mobile to complete scanning your iPhone, and then follow the onscreen instructions to complete the file transfer process, as follow.
10. If prompted, enter your Apple ID and Password for your iPhone (iCloud account), and then tap Sign In.

11. If the iCloud account is associated with multiple devices, tap the preferred Apple device you want to import data from. You should see a list of all the devices tied to your iCloud account.

12. Tap the checkbox next to each file you want to import or transfer, and then tap IMPORT.

13. Wait for all the selected contents to be transferred from your iPhone to your Samsung Galaxy S7 or S7 Edge.

14. When the file transfer is complete, tap to set the preferred option, and then tap Close App.

Your iPhone contents are now transferred to the Samsung Galaxy S7 or S7 Edge and are ready for use.

How to transfer contents from other Android device to your Samsung Galaxy S7 or S7 Edge

This post will walk you through transferring contents from an older Android device to your new Samsung Galaxy S7 or S7 Edge smartphone using the Samsung Smart Switch Mobile app. Follow the steps and get all your important contents transferred in an instant.

Using Samsung Smart Switch Mobile to transfer files from an Android device to your new Samsung Galaxy S7/S7 Edge smartphone

The following steps will let you perform quick transfer of important data including contacts and calendars, call logs and messages, documents and memos, photos, music, and videos, as well as apps and network settings from an Android device to your new Samsung Galaxy S7 or S7 Edge handset:

Important Note:

Be sure to download and install Samsung Smart Switch Mobile (on both devices) from Google Play Store before you begin.

1. Start by swiping down the status bar from the Home screen.

2. Tap the Settings icon located on the upper-right corner of the notification panel.

3. Scroll to and tap Backup and reset from the Settings menu options.

4. Proceed by tapping on Open Smart Switch.

5. Read the information and tap Start to begin the file transfer.

6. If prompted, review the Samsung Smart Switch End User License Agreement and then tap Agree to continue.

7. On the next screen, you will be prompted to select your old device. Tap to select Android device
 from the given options.

8. Tap START.

Important Note:
  • If you prefer to use a wired connection to transfer contents, then you will need to use the data cable for your old Android device and the Micro USB adapter that came with your new Galaxy S7 or S7 Edge. Connect the cable from your previous phone to the Micro USB adapter, plug the adapter into the S7/S7 Edge, and wait for Samsung Smart Switch to complete the scan and detect your old device. Follow the onscreen instructions to complete the file transfer.
9. If asked which device will send or receive the contents, tap Receive.

10. Be sure to place your old device next to your Galaxy S7/S7 Edge (side by side).

11. Go to your old Android device and follow these steps:
  • Install Samsung Smart Switch Mobile, if necessary.
  • Open Samsung Smart Switch Mobile.
  • Tap Start to begin the transfer process.
  • Tap Agree on the next screen to proceed.
  • Tap to select Android device from the given options.
  • Tap START.
  • Select Sending device.
  • Tap CONNECT.
If prompted with the Receive content screen, you will see a message saying that both devices are now connected. Go to your old Android device and tap to select the content(s) you would like to transfer and then tap SEND when you're done selecting them.

12. Go to your Samsung Galaxy S7/S7 Edge.

13. Tap Receive on the message box.

14. Wait for all the contents to be transferred from your previous device to your Samsung Galaxy S7/S7 Edge. It could take some time depending on how much contents are being transferred.

15. When the transfer is complete, tap Close App.

All selected files from your other Android device are now transferred to your new Samsung Galaxy S7 or S7 Edge.

My Samsung Galaxy Note 5 is not charging [Solutions]

Learn what to do should your Galaxy Note 5 suddenly won't charge.

Charging issue is hardware-related. That said, you will most likely end up taking your phone to a technician for repair, get a new charger or replace the phone's battery.

This post is aimed for those who are searching online support on how to save their Samsung Galaxy Note 5 that is not charging. Before you jump to the notion of requesting service, you might as well consider these subsequent workarounds and attempt to resolve the problem by your own.

Possible reasons as to why your phone won't charge:
  • Charging port is damaged.
  • Bad or incompatible charging equipment.
  • Battery issues.
  • Loose connections between charging ports.
  • Device is damaged.
After looking into the possible causes, you may begin troubleshooting the problem. The following workarounds are general recommendations by the device's manufacturer. If you haven't tried performing any of these methods, then I suggest you give it a try this time.

Samsung-recommended workarounds to deal with not charging issues with the Galaxy Note 5 device

1. Check and ensure your phone's charging port and make sure it's not damaged and free from anything that could hinder charging.

2. Be sure to only use Samsung-provided charging equipment like the charger and the phone's battery as well. Some third-party charging equipment may not be compatible with your device's charging technology. That said, there's a higher chances of charging issues like this to arise.
To eliminate the possibility of damaged charger, you can try to use an alternative Samsung charger available.

3. Battery problems like bad or damaged batteries are also among the factors you need to consider. If the battery is damaged, then most likely the phone won't charge at all. Also check the battery compartment as well as USB connections for corrosion or bent pins.

4. Ensure the connections from your phone to the power source is properly secured. Loose connection can cause your phone to not charge even if both the charger and battery are in good shape. The USB connection must be firm with very little mobility.

5. Check the LDI for possible liquid or physical damage. The LDI is located on the battery and in the battery compartment of your phone. If it shows a solid white, or white with pink or purple Xs, it indicates no damage.

If you are certain that there's no damage to either the charging components or the phone itself, then try to press and hold the Power and Volume down buttons for 30 seconds. If nothing happens, connect the charger to a power outlet and allow your phone to charge for at least an hour.

In addition, if you are using a computer to charge your phone, be sure to give it up to 10 hours to completely charge. You have to note that charging the device using the USB connection on your computer may take longer than connecting your device to a power source. You may also need to power off your phone for it to charge efficiently.

After performing all the aforesaid workarounds and still your Samsung Galaxy Note 5 won't charge, then this means your phone already requires a technician's aid.

How to Fix Samsung Galaxy Alpha Overheating Problem

Learn what to do and avoid if your Samsung Galaxy Alpha smartphone easily gets warm or overheats.

There are many factors that can make a device like Samsung Galaxy Alpha feel warm with heavy use as the most common. Other cases of overheating include multiple apps running in the background, streaming media, playing games, as well as tethering or mobile hotspot.

A device can also become warm if you exposed it to extreme heat like leaving it in the car or direct sunlight. To prevent your phone from overheating due to direct sunlight exposure, it is recommended to keep it cool down in a room temperature for a few hours before using it again.

In addition, poor reception or signal strength is also one factor that can trigger your phone to overheat. This is because the device needs to work harder to acquire a better connection.

When the phone gets extremely warm or overheats, there is a bigger chances of it to dysfunction. This is where device issues like freezing or becoming unresponsive takes place.

Recommended workarounds to deal with overheating issues on your Galaxy Alpha smartphone:

1. Check your battery or charging accessories and ensure they are also a Samsung OEM and not third-party accessories.

2. Check your phone, charger and USB cable and ensure there is no physical or liquid damage.

3. Check the battery, battery compartments, as well as USB connections for any corrosion or bent pins. Have it checked by an authorized technician should you see any visible damages to any of these components.

4. Check the LDI or Liquid Damage Indicator of your phone located in the battery well and on the battery itself. These indicators should appear solid white or white with visible pink/purple Xs. Other than that appearance is no good. For example, the LDI appears solid pink/purple/red, which means the phone has been exposed to moisture and that it's possibly water-damaged.

5. Check the battery and make sure the connectors are not bent, broken, corroded, or pushed in.

6. If you think the overheating is due to several applications running in the background, tap the Task Manager key to view all running apps and then tap Close All to close all apps in the drawer that are not in used.

7. Diagnose your phone in Safe Mode. Some third-party applications can also be the culprit. In this case, you can boot your phone into Safe Mode and see if the overheating problem persists or stops. If it's gone, then you may consider uninstalling recently installed apps. However, if the problem remains while in Safe Mode, it's possible that a hardware damage is existing and is causing you this problem. This is when you should contact your carrier or Samsung Support for further assistance.

Other Helpful Workarounds

Aside from working on the phone's charging or battery components, other incidents of overheating issues were dealt by configuring some settings on your phone. Here's what other Galaxy Alpha users did to deal with overheating problem on their device:
  • Power cycle or reboot the phone.
  • Disable Dynamic perspective feature. Go to Settings-> Display-> Configure Low Motion Settings and disable or turn off Dynamic perspective.
  • Update Device software. Go to Settings-> Device-> Install system updates -> Check Now.
Overheating problem has been recognized by Samsung among other issues plaguing the Galaxy Alpha. In response, Samsung has rolled out fixes and performance enhancement through software update. So make sure your device runs the latest software update available.

Important Notes:

Stop using your device if it is already too hot to keep in contact with your skin. Also, never try to charge or use it in this state. Handling of damaged or leaking battery is also highly discouraged as it poses significant risks to anyone exposed.

How to take and manage screenshots on your Samsung Galaxy S7 and S7 Edge [Complete Guide]

This post will help you learn how to take and manage screenshots on the new Samsung Galaxy S7 and S7 Edge devices. Read on to learn more about screenshot management on these new Galaxy smartphones.

The following steps will allow you to take a snapshot or screenshot of your Samsung Galaxy S7 and S7 Edge's current screen. Screenshots are automatically saved as photo or picture file to the Screenshots folder located in the Gallery. Screenshots are also accessible through the clipboard.

Two ways to take a screenshot on Galaxy S7 and S7 Edge

First method: Using the Device Keys

One way to capture screenshots on this new Galaxy device is done by simultaneously pressing the Home key and the Power/Lock key for 1 to 2 seconds.

Second method: Using Palm Swipe

Another way to take a screenshot on the Galaxy S7 and S7 Edge is through palm swipe. This is done by touching the phone's screen with the side of your hand and then swipe across from right to left or vice versa.

The Palm swipe to capture feature is enabled by default. If this feature is disabled on your phone, follow these steps to enable it again:

  • Tap Apps from the Home screen.
  • Tap Settings.
  • Scroll to and tap Advanced features.
Note: Menu options may vary depending on your carrier or software version. If necessary, tap the Device tab and then tap Advanced features.
  • Tap Palm swipe to capture.
  • Toggle the OFF switch to ON. This will enable the feature.

You should then see the Smart capture options shown at the bottom of the screen a few seconds after the screenshot is taken. You can use any of these options to edit the captured screenshot.

  • Capture more -  tap Capture more to automatically scroll down and capture more screenshots until the whole page is captured.
  • Share - tap share to share the screenshot using any of the available sharing options. To view more sharing options, swipe to the left of the screen.
  • Crop - tap Crop to trim the screenshot down to a portion of the screen or as you desire.

How to enable/disable Smart Capture feature on your Galaxy S7 and S7 Edge

Be default, the Smart Capture feature is turned on. If you wish to turn it off, follow these steps:

1. Tap Apps from the Home screen.
2. Tap Settings.
3. Scroll to and tap Advanced features or tap the DEVICE tab and then tap Advanced features.
4. Tap Smart capture.
5. Toggle the slider to turn the feature ON or OFF.

How to view a screenshot on your Galaxy S7 and S7 Edge

You can immediately view a screenshot right after it's captured. Here's how:

1. Swipe from the top of the Home screen down to the bottom. This will open the Notification Panel.

2. From the notification panel, tap Screenshot captured. This will launch the Gallery app containing the screenshot you want to view.

3. You can also use other screenshot photo editing functions from the Notification Panel including Share, Edit, or Delete. 

If you don't see these options, swipe down on the notification panel and they should be there.

You can also access or view screenshots at any time you want. Here's how:

1. Tap Apps from the Home screen.
2. Tap Gallery.
3. Tap the Arrow down or drop-down icon.
4. Select Albums from the given options.
5. Tap the Screenshots album to open it.
6. Tap the desired screenshot you want to view.

How to Share a screenshot on your Samsung Galaxy S7 and S7 Edge

You can share your screenshots using different sharing options on your phone. Here's how:

Method 1: Share from the Notification Panel

  • Swipe from the top of the screen down to the bottom.
  • On the Notification Panel, tap Screenshot captured to view screenshots you want to share.
  • Tap Share to share the selected photo.
Note: Sharing options may vary depending on the apps installed and features enabled on your device. To view more sharing options, swipe to the left of the screen.

Method 2: Share from the Gallery

  • Tap Apps from the Home screen.
  • Tap Gallery.
  • Tap the drop-down arrow and then tap to select Albums from the given options.
  • Tap Screenshots to view its contents.
  • Tap to select the screenshot you want to share.
  • Tap the Share icon and select the sharing option you prefer to use.

Screenshot Options Available

While viewing a screenshot, you will see different options at the bottom of the screen. You can use these options to modify screenshots as you desire. Among the available options include the following:

  • Auto adjust - used to automatically optimize photo, by modifying its color, contrast, and composition.
  • Share - used to share a screenshot photo using any of the available sharing options.
  • Edit - used to edit a screenshot photo using Photo Editor. Among the editing functions available include rotate, adjust colors, add effects, embellish, and more.
  • Delete - used to erase any unwanted screenshot.

Other options available on top of the screen include Favorite and More. Favorite option is used to mark the screenshot as a favorite. MORE option is used to access additional options for the screenshot including Details, Slideshow, Set as contact picture and Set as wallpaper. Simply tap any of these options you want to use.

How to Fix Samsung Galaxy S6 Dropped Call Problem [Troubleshooting Guide]

Dropped call issues can occur to any device due to many reasons. Occasional dropped calls are often tied to some network issues such as poor reception, cell tower overload, physical obstructions and other signal interference. Meanwhile, frequent dropped calls may already indicate hardware problems such as physical or liquid damages, as well as damaged SIM cards. Learn how to fix this problem on your Samsung Galaxy S6 with this content.

This post highlights recommended workarounds should you encounter dropped call issues on your Samsung Galaxy S6.


The following steps are based on the interface of a Samsung Galaxy S6 running Android Marshmallow platform. You can also use these methods to troubleshoot dropped call issues on other Galaxy S6 variants including Edge, S6 Edge and S6 Edge Plus, running the same Android OS version.

What to do when you experience occasional dropped calls on your Galaxy S6?

1. Re-program your phone (after switching carrier).

Network-related issues including dropped calls may often arise after switching carriers but keeping the same device. In this case, you need to contact your new carrier because your phone may still need to be re-provisioned or reprogrammed to activate their service.

2. Check for network outages.

Network outages can also cause dropped calls. Please contact your service provider/carrier, especially if you only experience dropped calls in specific locations. It's also possible that you're already out of their coverage. In addition, calls that drop after 4 hours may be due to your network provider automatically ending the calls to prevent unexpected charges from accidentally dialed calls.

3. Try to make the call at some other time.

There are times when network towers are congested, in short, a lot of subscribers are using the same network at the same time. This could result to network issues including dropped calls, as well as message sending failures. Try to make a call at a some other time, when the network-usage volume is lesser.

4. Check signal strength.

Your phone should have at least two to three bars in the signal indicator. Below that denotes you're getting poor signal or low coverage. You can't expect good call qualities in areas with low coverage.

5. Make sure there are no signal interference.

Physical obstructions like hills, trees or structures can also interfere signals which would result to the same problem. Try to make the call in areas free of any possible obstructions.

If dropped calls happen frequently, here's what you should do:

1. Check and ensure the SIM card is properly installed and not damaged.

You can switch SIM cards between devices (using the same network) to assess if they're damaged or not. If you suspect the SIM card is damaged, contact your carrier for further assistance on SIM card diagnosis or ask for a replacement.

2. Check your phone for physical or liquid damage. 

To check for possible hardware damage, check the Liquid Damage Indicator (LDI) located on the battery in the battery compartment of your phone. If the LDI shows solid white, or white with pink or purple Xs, it denotes no damage. Other than that means no good, which means you should take your phone to an authorized technician for hardware check and repair. You can also contact Samsung Support or your carrier if your phone is still covered by warranty.

3. Perform a soft reset. 

Most software-related problems are often rectified by power-cycling the device or turning the phone off and then back on after a few seconds. To power cycle your Galaxy S6, follow these steps:

  • Hold down the Power button until the Power menu shows up.
  • Tap to select Power Off option.
  • Wait after 30 seconds.
  • Press the Power button to restart the phone.

4. Check for available software updates. 

Device issues that are recognized by Samsung are usually addressed by rolling out software updates containing bug fixes. To check for software updates on your device, follow these steps:

  • Tap Apps from the Home screen.
  • Tap Settings.
  • Locate and tap to select About device.
  • Tap Software Update.
  • Tap Check for updates.

If the update is available, follow the onscreen prompts to complete the process.

5. Boot into Safe Mode. 

Booting your phone into Safe mode can help you diagnose if a third-party is causing the dropped call problem. Here's how to enable this Safe mode on your Galaxy S6:

  • Turn off the phone.
  • Hold the Volume Up and Volume Down keys while powering the device on.
  • You will see a Safe Mode label below the screen. It means, you're already in Safe Mode. All third-party apps are now temporarily disabled.
  • Once the phone has done booting in Safe mode, try making a test call. If the problem does not occur while in this mode, then it means a third-party app is causing it. In this case, try to disable or uninstall recently installed or updated apps you suspect is causing this trouble.

Note: You will be required to enter your backup password to unlock your device after rebooting if you use a fingerprint security unlock method.

Another user-suggested workaround is by turning off the Enhanced LTE feature on the phone. Here's it's done:
  • Go to Settings.
  • Tap Connections.
  • Select Mobile Networks.
  • Tap Mobile Data.
  • Locate and turn off Enhanced LTE feature.
If none of these methods works, then your last resort is to perform a factory reset considering the problem is caused by a system glitch. Although you have to note that a factory reset will erase every personal information stored in your device as it will restore it to factory defaults after the process. That said, creating a backup is highly suggested beforehand.

If you won't go for a factory reset, please contact your carrier or Samsung Support to escalate the problem.

Samsung Galaxy Note 5, S6, S6 Edge, S6 Edge Plus cannot connect to Mobile Data Network [How to Fix]

Having trouble connecting to mobile data network on your Galaxy Note 5? This content may be able to help you with that.

This post contains troubleshooting steps and tips that will help you deal with mobile data issues on your Samsung Galaxy Note 5 Marshmallow 6.x.x. These methods can also be applied to other Samsung devices including Galaxy S6, S6 Edge, and S6 Edge Plus running the same Android OS version with mobile data connectivity issues.

Possible Causes

One good approach in solving issues on a device is by looking into the possible causes beforehand. What could have possibly prevented your device from connecting to your mobile data network?
Problems on mobile data network may occur due to any of the following reasons:

1. Account standing issue - Most carriers will halt services including mobile data connectivity for delinquent accounts. In this case, you would be required to pay for your past due bills to resume services.
2. SIM card installation issue - a damaged and improper installation of the SIM card can also inflict mobile data connectivity issues on a device.
3. SIM lock issue - some issues on mobile data connectivity are tied to SIM unlock, especially those who just switch carriers but keep using the same phone.
4. Physical or liquid damage on the phone. A device may not be able to function properly because of a damaged component. Damages can occur immediately or later after the device fell or was exposed to moisture.

Recommended Workarounds

After knowing the possible causes, you may then proceed with the troubleshooting methods below.

1. Contact your carrier for account status verification. Ensure your account is in good standing and that your plan hasn't reached the limit yet. Some carriers will disable data for accounts that have reached the plan's limit.

2. Check the SIM card and make sure it is properly installed and not dysfunctional. To isolate the problem, you may switch SIM cards between active devices using the same network. If necessary, please contact your carrier for further testing and/or SIM card replacement.

3. Contact your previous carrier for a SIM unlock code (if applicable). Do this if you just made a switch of carrier and decided to use the same phone. Your device may still need to be reprogrammed for it to get your new carrier's services, in this case.

4. Check for any possible damage on your phone. You can inspect the LDI or Liquid Damage Indicator located on the battery, in the battery compartment of your device. You'll know if it's all good if the LDI appears solid white, or white with pink or purple Xs.

If the problem persists after performing all the above suggestions, then you may continue with the following workarounds:

1. Check the status bar on your device for the 3G or 4G indicator to verify connectivity.

2. Remove any third-party accessories or cases, which may affect connectivity on your device.

3. Turn off Airplane Mode. Here's how:
  • Swipe down from the top of the screen to launch the Quick settings menu.
  • Locate the Airplane Mode switch from the Quick Settings panel options/icons.
  • Tap to turn Airplane Mode off. If the icon is grayed out, then it means Airplane mode is OFF or disabled.
4. Verify Mobile data is enabled on your device. 
To check, go to Apps-> Settings-> Mobile networks -> Mobile Data-> check the box next to Standard Data.

5. Disable Mobile Data Limit on your device. To do this, go to Apps-> Settings-> Data Usage-> Turn off the Set Mobile Data Limit option. Simply toggle the switch next to the option from ON to OFF.

Important Note:
Disabling the mobile data limit option on your device may cause you to exceed your plan's data limit which may result to extra charges.

6. Reboot your phone. Again, a simple restart often does the trick. To those who need help, here's how to do it quick:
  • Hold the Power button button until the Power menu pops up.
  • Tap the option to Power Off.
  • Wait for the phone to turn off completely.
  • Wait for another 30 seconds and then press the Power button to restart your phone.
7. Reset APN settings. If after the restart, you still can't connect to your mobile data network, you may try to reset the APN settings on your device. However, I suggest contacting your carrier before you perform this method because there's a chance that your phone's connection information may also be reverted back to the original carrier's APN settings configuration.

Here are the steps to RESET APN settings on your Samsung Galaxy device:

1. Tap Apps from the Home screen.
2. Tap Settings.
3. Scroll to and tap Mobile networks.
4. Select Access Point Names from the given options.
5. Tap the MORE button to view more options.
6. Tap Reset to default.

If all the aforesaid methods failed to resolve the problem and your device still cannot connect to your mobile data network, then contact your network carrier to escalate your concern and get further support and recommendations.