How to Troubleshoot a Bose TV Speaker that’s Not Turning On

Troubleshoot Bose TV Speaker not turning on

Has this ever happened to you? You settle in for a relaxing evening of binge-watching your favorite shows, only to find that your trusty Bose TV speaker refuses to turn on. Frustration sets in as you ponder the silence that now engulfs your entertainment space. Such a situation is undoubtedly frustrating.

In this post, we will walk you through the common causes of a Bose TV speaker not turning on and provide you with step-by-step solutions to get your audio back in action.

Problem Description

I purchased the speaker on January 1, 2023, and it has been working perfectly until yesterday. When I tried to turn it on, it would not power on. I have tried all of the troubleshooting steps that you have listed on your website, but nothing has worked.

I am very disappointed with this product, as I have always been a fan of Bose products. I am hoping that you can help me resolve this issue quickly and efficiently.

Product: Bose TV Speaker

Serial Number: 123456789

Date Purchased: January 1, 2023

Problem: The TV speaker is not turning on.

  • The speaker does not respond when the power button is pressed.
  • The speaker does not emit any sound.
  • The speaker does not light up.
Troubleshooting Steps Taken:
  • I have checked the power cord and made sure that it is plugged in securely.
  • I have pressed the power button on the speaker for at least 5 seconds.
  • I have reset the speaker by pressing and holding the power button and the volume down button for 10 seconds.

I have tried all of the troubleshooting steps that I could find, but the speaker is still not turning on. I am not sure what else to do.

– random Bose user

Common Causes

Before diving into troubleshooting solutions, let’s first explore some common culprits behind your Bose TV speaker’s refusal to power up:

  • Power Connection Issues: Sometimes, the most obvious issue is the root cause. Check if the power cord is securely plugged into both the speaker and the wall outlet.
  • Dead Batteries: If you’re using a battery-powered Bose TV speaker, the batteries might have run out of juice. Always ensure your batteries are charged or replaced when needed.
  • Remote Control Problems: A malfunctioning or unresponsive remote control can prevent your speaker from turning on. Ensure that the batteries in the remote are functioning and that it’s sending signals correctly.
  • Power Surges or Outages: Power surges or outages can damage electronic devices, including your Bose TV speaker. If you suspect this is the issue, consider using a surge protector or uninterruptible power supply (UPS).
  • Software Glitch: Sometimes, electronic devices can experience software glitches that prevent them from turning on. This can usually be resolved by performing a reset or firmware update.

Now that we’ve identified some common causes, let’s move on to the solutions to get your Bose TV speaker back in action.

Troubleshooting Procedures

The following troubleshooting methods are based on the common causes of the problem. Try these procedures to eliminate common factors that might have prevented your Bose speaker from turning on.

Step 1: Check Power Connection

Verifying the power connection is essential because it’s often the simplest solution to the problem. So here’s what you should do first:

  1. Make sure the power cord is securely plugged into the speaker and the wall outlet.
  2. If you’re using a power strip or surge protector, ensure it’s turned on and functioning correctly.
  3. Try a different wall outlet to rule out potential issues with the outlet itself.

Step 2: Replace or Recharge Batteries

If your Bose TV speaker uses batteries, ensuring they are charged or replaced when needed is crucial. Here’s what you should do next:

  1. Open the battery compartment on the speaker and check the battery levels.
  2. If the batteries are low or dead, replace them with fresh ones.
  3. If your speaker is rechargeable, connect it to the charger and allow it to charge fully before trying to turn it on again.

Step 3: Test the Remote Control

A malfunctioning remote control can prevent you from operating your Bose TV speaker effectively. To rule this out, do these:

  1. Point the remote control at the speaker and press various buttons to check for responsiveness.
  2. If the remote doesn’t seem to work, replace the batteries with new ones.
  3. If the issue persists, try using the physical buttons on the speaker itself to turn it on.

Step 4: Protect Against Power Surges

Protecting your electronic devices from power surges is essential to prevent damage. Here’s how:

  1. Invest in a surge protector or UPS to safeguard your Bose TV speaker from power fluctuations.
  2. Ensure that the surge protector or UPS is connected and functioning correctly.

Step 5: Check for Firmware Updates

Updating your speaker’s firmware can address software issues and improve performance. If your device is connected to the internet, try to check for firmware updates.

To check for firmware updates for a Bose TV speaker, you can follow these steps:

  1. Go to the Bose website and search for your speaker model.
  2. Click on the “Support” tab.
  3. Under “Software and firmware updates”, click on “Check for updates”.
  4. If there is an update available, follow the instructions on the website to download and install it.

You can also check for firmware updates by connecting your speaker to a computer with a USB cable.

Here are the steps on how to check for firmware updates using a computer:

  1. Download the Bose firmware update file for your speaker model from the Bose website.
  2. Save the update file to a USB drive.
  3. Power off your speaker and unplug the power cord.
  4. Connect the USB drive to the SERVICE jack on the back of your speaker.
  5. Reconnect the power cord to your speaker to begin the update.

The update process will take a few minutes. Once the update is complete, the speaker will power on automatically.

Step 6: Perform a Reset (optional)

A software glitch could be preventing your speaker from turning on, and a reset can often resolve this issue.

  1. To reset a Bose TV speaker, follow these steps:
  2. Turn off the speaker.
  3. Unplug the power cord from the back of the speaker or the power outlet.
  4. Wait 5 minutes.
  5. Reconnect the power cord.
  6. Press and hold the power button and the volume down button for 10 seconds.
  7. The speaker will beep twice and then reset.
  8. Once the speaker is reset, you will need to re-pair it with your TV or other devices.
  9. Here are some additional things to keep in mind when resetting your Bose TV speaker:
  10. Make sure that the power cord is unplugged for the full 5 minutes.
  11. Do not press any other buttons on the speaker while you are resetting it.
  12. If the speaker does not reset after 10 seconds, try again.

Step 7: Inspect for Physical Damage

Physical damage to the speaker or its components can prevent it from turning on. Thus, checking for physical damage is also imperative. Here’s how:

  • Carefully inspect your Bose TV speaker for any visible damage, such as cracks, loose parts, or exposed wires.

If you find any damage, contact Bose customer support or a qualified technician for repair.

Contact Bose Support

When all else fails, reaching out to Bose’s customer support can provide you with expert assistance.

  1. Visit the Bose official website and navigate to the support section.
  2. Find the contact information for customer support, which may include phone numbers, email addresses, or live chat options.

Be sure to indicate all necessary details about the problem you’re facing as this information is crucial in finding ultimate solution.

FAQs about Bose Speaker Not Turning On Issue

  • Why is my Bose TV speaker not turning on even though it was working fine yesterday?

    If your Bose TV speaker was functioning correctly just the other day but is now refusing to turn on, there are a few potential reasons. First, check the power connection. Ensure that the power cord is securely plugged into both the speaker and the wall outlet, and verify that any power strips or surge protectors are switched on. If you’ve ruled out power issues, the problem may be related to the remote control. Try replacing the batteries in the remote and test its functionality. Additionally, power surges or outages could have occurred, potentially affecting your speaker. Consider using a surge protector or uninterruptible power supply (UPS) to safeguard your electronic devices from such events. Lastly, if these steps don’t resolve the issue, it’s worth looking into possible software glitches or physical damage as well as contacting Bose customer support for further assistance.

  • My Bose TV speaker uses rechargeable batteries, and it’s not turning on. What should I do?

    If your Bose TV speaker relies on rechargeable batteries and it’s not powering up, there are a few steps you can take to troubleshoot the issue. First, ensure that the speaker is connected to the charger and allow it to charge fully. If the batteries were completely depleted, it might take some time to regain sufficient power. Secondly, check for any loose connections in the charging cable or at the speaker’s charging port. It’s also a good idea to inspect the rechargeable batteries themselves; if they’ve reached the end of their lifespan, consider replacing them. Lastly, if your speaker has a reset option, you might want to try performing a reset to address any potential software glitches that could be preventing it from turning on.

  • I’ve updated my Bose TV speaker’s firmware, but it still won’t turn on. What should I do next?

    Firmware updates are essential for addressing software issues and improving the overall performance of your Bose TV speaker. However, if your speaker still refuses to turn on after a firmware update, there are a few additional steps you can take. First, double-check that the update was successfully completed; sometimes, interruptions or incomplete updates can lead to issues. If the update was indeed successful, perform a reset on the speaker. Refer to your speaker’s user manual for instructions on how to reset it to its default settings. This can often resolve any lingering software glitches. If the problem persists, inspect the speaker for physical damage, such as cracks or loose components, as such issues can also impact its functionality. If all else fails, reach out to Bose customer support for further guidance and potential warranty-related solutions.