It can be confusing when your Galaxy A36 receives calls from saved contacts but blocks or ignores new numbers. This issue can prevent you from getting important calls, leaving you frustrated and unsure what is happening. Luckily, there are clear reasons why this happens and reliable solutions to fix it.
Why Your Galaxy A36 Might Not Receive Calls from New Numbers
- Call barring or blocking features are enabled.
- Do Not Disturb mode is silencing calls.
- Caller ID and spam protection settings are filtering new numbers.
- SIM card or carrier-related issues are interrupting calls.
- A recent software bug or misconfiguration is affecting incoming call settings.
Check for Blocked Numbers.
If calls from new numbers never come through, blocking settings could be the cause. Your phone may be filtering them without you realizing it.
- Open the Phone app, and then tap the three-dot menu at the top right.
- Tap Settings, and then tap Block numbers.
Make sure unknown or private numbers are not blocked. If “Block unknown/private numbers” is enabled, turn it off so calls from new numbers can reach you.
Disable Do Not Disturb Mode.
Do Not Disturb blocks notifications, including calls. If it is on, new numbers may not ring at all.
- Open Settings, and then tap Notifications.
- Tap Do Not Disturb, and then toggle it off.
If you want to use Do Not Disturb but still allow calls, adjust the exceptions by tapping Calls and allowing calls from anyone.
Check Caller ID and Spam Protection.
Samsung devices include a spam protection feature that can block numbers not saved in your contacts. Sometimes this blocks legitimate new callers.
- Open the Phone app, and then tap the three-dot menu.
- Tap Settings, and then tap Caller ID and spam protection.
If the feature is on, try turning it off temporarily to see if new numbers can get through.
Reseat or Replace the SIM Card.
A faulty or misaligned SIM card can prevent your phone from properly registering with the carrier’s network.
- Power off your Galaxy A36, and then eject the SIM tray.
- Remove the SIM card, check for dirt or scratches, and then reinsert it securely.
If the issue continues, try using another SIM card to confirm whether the problem lies with the phone or the card.
Reset Network Settings.
Corrupt or misconfigured network settings can affect incoming calls. Resetting them restores the default configuration.
- Open Settings, and then tap General management.
- Tap Reset, and then tap Reset mobile network settings.
Confirm your choice, and the phone will restart with refreshed network settings.
Not receiving calls from new numbers can be caused by simple settings like Do Not Disturb or call blocking. Once these are adjusted, your Galaxy A36 should start receiving all calls without issue.
FAQs
Why are only my contacts able to call me?
Your Galaxy A36 may be blocking unknown or private numbers. Check the Block numbers section in the Phone app settings and disable that option.
Can my carrier block new numbers automatically?
Yes. Some carriers have built-in spam protection that filters out unknown numbers. Contact your carrier to check if such a feature is active.
Does resetting network settings delete my data?
No. It only resets Wi-Fi, Bluetooth, and mobile network configurations. Your apps, photos, and files remain untouched.
