How to Fix Ozlo Sleepbuds That Won’t Charge

Your Ozlo Sleepbuds are designed to help you sleep better, but that becomes impossible if they refuse to charge. A charging issue could be as simple as dirty contacts or as complex as a faulty case.

The good news is that there are several ways to troubleshoot the problem before replacing them.

Why Your Ozlo Sleepbuds Might Not Be Charging

• Dirt or debris on the charging contacts.
• Misaligned earbuds inside the charging case.
• Faulty charging cable, adapter, or case.
• Outdated firmware causing charging glitches.
• Battery health deterioration over time.

Clean the Charging Contacts.

Dust and oil from your skin can build up on the metal contacts of the earbuds or charging case. This prevents a proper connection and stops the buds from charging.

To fix this:

1. Gently clean the charging contacts on both the earbuds and the case using a dry cotton swab.
2. For stubborn dirt, lightly dampen the swab with rubbing alcohol, then dry completely before placing the earbuds back in.

Re-seat the Sleepbuds in the Case.

Sometimes the earbuds are not properly aligned with the charging pins. Even a small misalignment can stop them from charging.

Try this:

1. Remove both earbuds from the charging case.
2. Place them back in firmly until you see the charging indicator light turn on.

Check the Charging Cable and Adapter.

A faulty cable or adapter is one of the most common causes of charging issues. If they are damaged, the case cannot pass power to the earbuds.

To rule this out:

1. Use the original cable and adapter that came with your Ozlo Sleepbuds.
2. If that still doesn’t work, try another compatible cable and adapter to see if the case charges.

Update Firmware.

Software bugs can sometimes prevent proper charging. Keeping your Sleepbuds updated ensures compatibility and fixes known issues.

To do this:

1. Open the Ozlo app on your phone while the Sleepbuds are connected.
2. Check for available updates and install them if prompted.

Reset the Sleepbuds.

A reset clears glitches that might be causing the buds to malfunction. This often restores charging functionality.

To reset:

1. Place both earbuds in the case and keep the lid open.
2. Press and hold the case button for about 10 seconds until the lights flash.

After the reset, try charging again to see if the issue is resolved.

If none of these steps work, your Ozlo Sleepbuds or their charging case may have a hardware fault. At that point, contacting Ozlo support or arranging a replacement is the best solution.

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