How to Fix Tecno Pova Slim 5G When New Numbers Cannot Call You

It can be confusing when your Tecno Pova Slim 5G works fine with familiar contacts but blocks calls from new numbers. You might miss important calls from clients, delivery riders, or even friends. The good news is this problem usually comes down to a few settings or simple glitches you can fix yourself.

Why Your Tecno Pova Slim 5G Might Not Be Receiving Calls from New Numbers

• Call blocking or spam protection may be filtering unknown numbers.
• Do Not Disturb mode is turned on and silencing incoming calls.
• Network issues or SIM card errors are preventing calls from connecting.
• The phone’s call barring settings may be active.
• Outdated software is causing compatibility problems with your carrier.

Check Call Blocking and Spam Protection.

Your phone may automatically block unknown or private numbers if spam protection is enabled. This prevents new callers from getting through.

1. Open the Phone app, and then tap the three-dot menu at the top right.
2. Tap Settings, and then tap Blocked numbers.

Check if “Unknown” or any new numbers are listed here. Remove them if you want to allow all calls.

Disable Do Not Disturb Mode.

When Do Not Disturb is on, calls from numbers not in your contacts can be silenced. That makes it look like your phone is not receiving them.

1. Open Settings, and then tap Sound.
2. Tap Do Not Disturb, and then toggle it off if it is enabled.

If you want to keep Do Not Disturb active, allow calls from everyone or at least from unknown numbers in its exceptions.

Inspect the SIM Card.

A faulty or loose SIM card can cause irregular call issues. Sometimes new numbers fail to connect because of poor registration on the network.

1. Turn off your Tecno Pova Slim 5G, and then remove the SIM card tray.
2. Reinsert the SIM card properly, and then turn the phone back on.

If the issue persists, try the SIM in another phone to confirm if the card itself is defective.

Review Call Barring Settings.

Call barring is a feature that blocks specific types of calls. If enabled by accident, it could stop new numbers from reaching you.

1. Open the Phone app, and then tap the three-dot menu.
2. Tap Settings, and then tap Call barring.

Turn off any restrictions such as “All incoming calls” or “International incoming calls.”

Update System Software.

Outdated software can sometimes interfere with carrier features, including handling new calls. Updating ensures smoother compatibility.

1. Open Settings, and then tap System.
2. Tap Software Update, and then tap Check for updates.

Download and install any available updates, then restart your phone.

Most of the time, this problem is linked to simple settings like call blocking or Do Not Disturb. Once adjusted, your Tecno Pova Slim 5G should receive calls from both saved and new numbers without any trouble.

---

FAQs