Having trouble connecting your PS5 to WiFi? Don’t worry, you’re not alone. Many PS5 users have experienced this issue, but there are a few easy fixes that you can try.
In this article, we’ll walk you through seven different ways to fix your PS5 Wi-Fi connection. We’ll start with the simplest solutions and work our way up to more complex ones.
Common Reasons Why PS5 Is Not Connecting to Wi-Fi
There are a number of common reasons why a PS5 cannot connect to Wi-Fi. Some of the most common reasons include:
- Incorrect Wi-Fi network name or password: This is one of the most common reasons why a PS5 cannot connect to Wi-Fi. Make sure that you are entering the correct network name and password when you try to connect. You can usually find the network name and password on the sticker on the back of your router.
- Problems with the PS5’s Wi-Fi adapter: If you are entering the correct network name and password, but you are still having trouble connecting, there may be a problem with the PS5’s Wi-Fi adapter. Try restarting your PS5 and router. If that doesn’t work, you may need to contact Sony for support.
- Problems with the router or modem: If you are able to connect to other devices on your Wi-Fi network, but you cannot connect your PS5, there may be a problem with your router or modem. Try restarting your router and modem. If that doesn’t work, you may need to contact your internet service provider (ISP) for support.
- Problems with the PlayStation Network (PSN): It is also possible that the problem is with the PlayStation Network itself. If the PSN is down, you will not be able to connect your PS5 to the internet. You can check the status of the PSN on the PlayStation website.
- Interference from other devices: Other devices in your home, such as microwaves and cordless phones, can interfere with your Wi-Fi signal. Try moving your PS5 away from other devices that may be causing interference.
- Network congestion: If you live in a densely populated area, your Wi-Fi network may be congested. This can make it difficult to connect your PS5 to the internet. Try connecting your PS5 to a different Wi-Fi network or using a wired connection if possible.
- Outdated firmware on the PS5 or router: Outdated firmware can sometimes cause Wi-Fi connection problems. Make sure that your PS5 and router have the latest firmware installed. You can usually check for firmware updates on the manufacturer’s website.
How To Fix your PS5 that’s Unable to Connect to Wi-Fi
Here are the seven easy fixes for PS5 Wi-Fi connection problems:
1. Power cycle your PS5 and router
Sometimes, all you need to do to fix a PS5 WiFi connection problem is to power cycle your PS5 and router. This means turning them off and then back on again.
- To power cycle your PS5, hold down the power button on the front of the console for about 7 seconds, until the console turns off completely. Then, wait about 30 seconds before turning it back on.
- To power cycle your router, unplug it from the power outlet for about 30 seconds. Then, plug it back in and wait for it to restart completely.
2. Check your PlayStation Network status
If you’re still having trouble connecting your PS5 to WiFi after power cycling your PS5 and router, check the PlayStation Network status. If the PlayStation Network is down, you won’t be able to connect your PS5 to the internet.
- To check the PlayStation Network status, go to the PlayStation website and click on the “Status” tab.
3. Restart your router
If the PlayStation Network is up and running, but you’re still having trouble connecting your PS5 to WiFi, try restarting your router. This can sometimes fix minor glitches that can cause WiFi connection problems.
- To restart your router, unplug it from the power outlet for about 30 seconds. Then, plug it back in and wait for it to restart completely.
4. Forget and reconnect to your Wi-Fi network
If you’re still having trouble connecting your PS5 to WiFi after restarting your router, try forgetting and reconnecting to your WiFi network. This can sometimes fix problems with corrupted network settings.
- To forget and reconnect to your WiFi network, go to Settings > Network > Wi-Fi > Select your WiFi network > Options > Forget.
- Once you’ve forgotten your WiFi network, reconnect to it by going to Settings > Network > Wi-Fi > Select your WiFi network > Enter your password > Connect.
There are a few benefits to forgetting and reconnecting to Wi-Fi:
- Fix minor connection problems. Forgetting and reconnecting to Wi-Fi can sometimes fix minor connection problems, such as a slow connection or intermittent disconnections.
- Update your IP address. When you forget and reconnect to Wi-Fi, your PS5 will be assigned a new IP address. This can be helpful if you are having problems with a particular IP address, such as being unable to access certain websites or services.
- Flush your DNS cache. Your PS5 keeps a cache of DNS addresses to improve the speed of your internet connection. However, this cache can sometimes become corrupted, which can lead to connection problems. Forgetting and reconnecting to Wi-Fi will flush your DNS cache and force your PS5 to download fresh DNS addresses.
- Improve your connection speed. In some cases, forgetting and reconnecting to Wi-Fi can improve your connection speed. This is because your PS5 may be able to connect to a different channel on your router, which may have less interference.
5. Change your DNS settings
If you’re still having trouble connecting your PS5 to WiFi after forgetting and reconnecting to your WiFi network, try changing your DNS settings. DNS stands for Domain Name System, and it’s a system that translates website addresses into IP addresses.
- To change your DNS settings, go to Settings > Network > Set Up Internet Connection > Custom.
- Under DNS Settings, select Manual.
Then, enter the following DNS addresses:
- Primary DNS: 126.96.36.199
- Secondary DNS: 188.8.131.52
These are the DNS addresses for Google Public DNS.
6. Use a wired connection
If you’re still having trouble connecting your PS5 to WiFi after trying all of the above solutions, try using a wired connection instead. A wired connection is more reliable than a WiFi connection, and it can often fix WiFi connection problems.
- To use a wired connection, connect an Ethernet cable from your PS5 to your router.
Make sure that both ends of the Ethernet cable are properly plugged or fitted in.
7. Reset your PS5 to factory defaults
If you’re still having trouble connecting your PS5 to Wi-Fi after trying all of the above solutions, you can try resetting your PS5 to factory defaults. This will erase all of your data and settings, so be sure to back up your data before doing this.
There are two ways to factory reset your PS5. Just choose your preferred method as follows:
a. From the PS5 home screen:
- Go to Settings > System > System Software > Reset Options > Restore Default Settings.
b. From Safe Mode:
- Hold down the power button on the front of the console for about 7 seconds, until the console turns off completely.
- Then, press and hold the power button again until you hear two beeps.
- The second beep will sound about 7 seconds after the first beep. Release the power button after you hear the second beep.
- Then, connect your controller to your PS5 using a USB cable. Press the PS button on the controller to turn it on.
- On the Safe Mode screen, select Reset PS5.
- Select Restore Default Settings.
The PS5 will reboot and start the factory reset process.
A factory reset on PS5 restores the console to its factory default settings. This means that all of your data and settings will be erased, including:
- User accounts and data
- Saved games
- Game settings
- System settings
Factory resetting your PS5 can be a useful troubleshooting step if you are having problems with the console, such as:
- Wi-Fi connection problems
- Game crashes
- System errors
If you’re having trouble connecting your PS5 to Wi-Fi, try the seven easy solutions in this article. One of them should fix your problem and get you back to gaming.