When the File Manager on your Samsung Galaxy S25 Ultra keeps crashing, it becomes difficult to access downloads, documents, photos, or other stored files. The app may close immediately after opening, freeze while browsing folders, or crash when you try to move or delete files. In most cases, the problem comes from temporary app glitches, corrupted cache data, or system conflicts in One UI 7.
The good news is that you can fix this issue with a few simple adjustments.
Why the File Manager Keeps Crashing on the Samsung Galaxy S25 Ultra
- Temporary system glitches affecting the My Files app
- Corrupted cache data inside the File Manager
- Outdated system software or app version
- Storage scanning errors caused by damaged files
- Background apps interfering with file indexing
Restart Your Phone
A restart refreshes system processes and clears temporary memory issues that may cause apps to crash. This is often the quickest fix, especially if the problem started recently.
Swipe down from the top right of the screen, and then tap the Power icon.
Tap Restart, and then tap Restart again to confirm.
Clear the File Manager App Cache
The File Manager stores temporary data to speed up browsing. If this cache becomes corrupted, the app may crash whenever it tries to load folders.
Open Settings, and then tap Apps.
Scroll down and tap My Files, and then tap Storage.
Tap Clear cache, and then return to the Home screen.
Force Stop the File Manager App
Force stopping the app completely shuts down its background processes. When you reopen it, the system loads a fresh instance of the application.
Open Settings, and then tap Apps.
Tap My Files, and then tap Force stop.
Wait a few seconds before launching the File Manager again.
Check for Software Updates
Samsung regularly releases updates that fix bugs and improve system stability. If the File Manager crash is related to a software issue, installing the latest update can resolve it.
Open Settings, and then tap Software update.
Tap Download and install, and then follow the on screen instructions.
Clear System Cache Through Device Care
Sometimes the issue comes from temporary system data rather than the app itself. Cleaning device storage and memory can help stabilize apps that depend on storage scanning.
Open Settings, and then tap Battery and device care.
Tap Optimize now, and then wait for the process to finish.
Check for Problematic Files
Damaged files or unsupported formats can cause the File Manager to crash when it tries to load them. This usually happens in the Downloads folder or large media folders.
Open My Files, and then navigate to the folder that crashes the app.
Delete recently downloaded or suspicious files, and then reopen the folder.
File Manager crashes on the Samsung Galaxy S25 Ultra are usually caused by simple software conflicts. Restarting the device, clearing the app cache, or updating the system often restores normal operation within minutes.
FAQs
What is the File Manager called on Samsung phones?
Samsung’s built in File Manager is called My Files. It allows you to manage documents, images, videos, downloads, and cloud storage in one place.
Can clearing the My Files cache delete my files?
No. Clearing the cache only removes temporary app data. Your documents, photos, and other files will remain untouched.
Why does My Files crash when opening the Downloads folder?
This usually happens when a corrupted file or unsupported format is present in the folder. Removing the recently downloaded file often fixes the issue.
