How to Fix Tecno Pova Slim 5G USB-C Port Not Recognizing Cable

If your Tecno Pova Slim 5G is not recognizing the charging cable or data connection through its USB-C port, you are not alone. Many users experience this problem after long-term use or when dust and debris build up inside the port. The good news is, this issue can often be fixed at home with simple troubleshooting steps.

Why Your Tecno Pova Slim 5G Might Not Recognize the Cable

• The USB-C port may be dirty or blocked by lint.
• The charging cable or adapter might be faulty.
• Software glitches or outdated firmware could interrupt detection.
• Moisture or corrosion inside the port may affect connection.
• The USB settings may be set incorrectly for data transfer.

Clean the USB-C Port.

Dust, lint, or pocket debris can easily get trapped inside the USB-C port. When this happens, the cable cannot make a secure connection, resulting in no charging or data transfer.

Power off your Tecno Pova Slim 5G first. Use a soft-bristled brush, a wooden toothpick, or a can of compressed air to gently remove any dirt from the port. Avoid using metal objects, as they can damage the pins. Once clean, reconnect your charger and check if it works properly.

Try a Different Cable and Adapter.

Sometimes, the issue comes from the accessories themselves. Cheap or damaged cables often lose conductivity or fail to align properly inside the port.

Use another USB-C cable and charging adapter that you know works with other devices. If your Tecno Pova Slim 5G starts charging, it means your old cable or adapter was defective. Always stick to original or certified accessories for the best performance.

Check for Moisture in the Port.

If you recently used your phone near water or in humid conditions, moisture could have entered the port. When this happens, the device will automatically block charging to prevent damage.

Inspect the port using a flashlight. If you notice any signs of moisture, leave your phone in a dry place with good airflow for at least 30 minutes before plugging in the cable again. Do not use a hair dryer or heat source, as it could cause further damage.

Restart the Device.

Restarting your phone clears temporary software bugs that might interfere with the USB recognition system.

Press and hold the Power key, and then tap Restart. Wait for the phone to reboot, and then reconnect the USB-C cable. Sometimes, a simple restart can reinitialize the charging or data transfer process.

Check USB Preferences.

If your phone charges but does not appear on your computer, USB preferences may be set incorrectly. You can change the connection type from charging-only to file transfer mode.

1. Connect your Tecno Pova Slim 5G to your computer using a USB-C cable.
2. Swipe down from the top of the screen, and then tap the USB notification.
3. Tap USB controlled by this device, and then choose File Transfer.

This should allow your computer to detect the phone and access its files.

Update the Software.

Software updates often contain patches that fix charging or connectivity issues. If you have not updated your device for a while, doing so may resolve the USB problem.

Open Settings, and then tap System. Tap Software Update, and then select Check for updates. If an update is available, follow the on-screen instructions to install it.

Reset All Settings.

If none of the steps above work, a settings conflict might be preventing your device from recognizing the cable. Resetting all settings restores everything to default without deleting personal files.

Open Settings, and then tap System. Tap Reset options, and then select Reset all settings. Confirm your choice and allow the phone to restart.

If your Tecno Pova Slim 5G still does not recognize the USB-C cable after trying these solutions, it might be a hardware problem. In that case, visiting an authorized Tecno service center is your best option.

Signal and charging issues are often caused by simple things like dust or faulty accessories, so always start with basic fixes before assuming it is a hardware fault.

---

FAQs