How to Fix It If Infinix Hot 40 Pro Is Not Receiving Text Messages

You’re missing important updates, OTPs, or personal messages on your Infinix Hot 40 Pro and don’t know why they’re not coming through. If your SMS inbox is unusually quiet, this guide will help you troubleshoot and fix the problem quickly.

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Why Is My Infinix Hot 40 Pro Not Receiving Text Messages?

• Network signal issues – weak or unstable reception prevents incoming messages.
• SIM card problems – a dislodged or damaged SIM may interrupt message services.
• Default messaging app not working properly – glitches in the app may block SMS delivery.
• Full message storage – older phones or certain carriers limit SMS inbox size.
• Blocked numbers or misconfigured settings – accidental blocks or toggles can prevent messages from reaching you.

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1. Check Your Signal Strength

Without a strong mobile signal, your phone can’t receive SMS reliably.

1. Look at the signal bars at the top of your screen.
2. If it’s low or shows “No service,” try moving to a different location or restarting the phone.
3. Toggle Airplane mode on and off to refresh the connection.

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2. Restart Your Phone

A simple restart can reset temporary glitches that affect message reception.

1. Press and hold the Power key.
2. Tap Restart.
3. After rebooting, have someone send you a test message.

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3. Check If the SIM Card Is Properly Inserted

A loose or faulty SIM can block all network-related services.

1. Turn off your phone.
2. Use the SIM ejector tool to remove the SIM tray.
3. Check for dirt or damage on the SIM, gently clean it if needed, then reinsert.
4. Turn your phone back on and test with a message.

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4. Clear the Messaging App’s Cache

A corrupted cache in the default messaging app can prevent SMS delivery.

1. Go to Settings > Apps > Messages.
2. Tap Storage & cache.
3. Tap Clear cache, then return and test by sending a message.

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5. Make Sure Messages Isn’t Disabled or Restricted

Your messaging app might have restricted permissions or be set to deep sleep.

1. Go to Settings > Apps > Messages.
2. Tap Battery and make sure it’s not restricted.
3. Return to the app page and check Permissions – ensure SMS and Notifications are allowed.

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6. Check Blocked Numbers and Spam Filters

If you’re not receiving texts from specific people, you might have accidentally blocked them.

1. Open the Messages app.
2. Tap the three-dot menu and go to Blocked contacts or Spam & blocked.
3. Remove any numbers you want to receive texts from.

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7. Delete Old Texts if Your Inbox Is Full

Although rare on newer phones, some carriers limit how many messages you can store.

1. Open your Messages app.
2. Delete old, unnecessary conversations or spam threads.
3. Restart your phone and test message delivery again.

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8. Set Messages as the Default SMS App

If another app is interfering, your phone may not deliver messages correctly.

1. Go to Settings > Apps > Default apps.
2. Tap SMS app, then select Messages or your preferred SMS app.
3. Send yourself a message to test.

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9. Reset Mobile Network Settings

Network misconfigurations can block your device from receiving texts.

1. Open Settings > System > Reset options.
2. Tap Reset mobile network settings.
3. Confirm, then restart your device and test again.

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10. Contact Your Carrier

If you’ve tried everything and still can’t receive texts, the issue might be with your SIM plan or network.

1. Use another phone or a browser to reach your carrier’s support.
2. Ask if there’s a block, outage, or issue with your messaging service.
3. They may re-provision your SMS service or recommend a SIM replacement.

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Once you’ve gone through these steps, your Infinix Hot 40 Pro should start receiving messages as expected. Stay on top of software updates and avoid third-party SMS apps that may conflict with your default one.

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FAQs