One of our
email senders said her new Galaxy S5 smartphone does not find any Bluetooth
device including her car’s Bluetooth hands-free and Bluetooth headset. As a result, she cannot pair her GS5 with any other Bluetooth device.
email senders said her new Galaxy S5 smartphone does not find any Bluetooth
device including her car’s Bluetooth hands-free and Bluetooth headset. As a result, she cannot pair her GS5 with any other Bluetooth device.
Bluetooth
issues like this one could be due to any of the following reasons:
issues like this one could be due to any of the following reasons:
1. It is likely
that the Bluetooth device is not in range.
that the Bluetooth device is not in range.
2. Bluetooth
function is disabled on either or both devices.
function is disabled on either or both devices.
3. Use of incorrect
PIN/Password/Passkey.
PIN/Password/Passkey.
4. Perhaps the
device is not set in pairing mode.
device is not set in pairing mode.
5. Device software
requires update.
requires update.
6. Device
incompatibility.
incompatibility.
Suggestions/Workarounds
1. Check
and verify your device if it is using the latest software version. Otherwise,
check for any new firmware updates for your Samsung device and go for an
upgrade first.
and verify your device if it is using the latest software version. Otherwise,
check for any new firmware updates for your Samsung device and go for an
upgrade first.
2. The
standard distance for Bluetooth pairing device to connect with each other is
within 33 feet or 10 meters. Please double check the Bluetooth device you are
trying to pair with is in the range of the GS5 device.
standard distance for Bluetooth pairing device to connect with each other is
within 33 feet or 10 meters. Please double check the Bluetooth device you are
trying to pair with is in the range of the GS5 device.
3. Make
sure you are trying to connect to a compatible device with your Samsung Galaxy
S5 handset. Verify if the Bluetooth device manufacturer is compatible with your
smartphone.
sure you are trying to connect to a compatible device with your Samsung Galaxy
S5 handset. Verify if the Bluetooth device manufacturer is compatible with your
smartphone.
4. Do a
soft reset on your device. Here’s how:
soft reset on your device. Here’s how:
* Remove the
battery with the device still on.
battery with the device still on.
* Wait for 30
seconds and replace the battery.
seconds and replace the battery.
* Power on the
device.
device.
* Wait for a few
more seconds and let the device connect to the network. Proceed to step 5.
more seconds and let the device connect to the network. Proceed to step 5.
5. Enable
Bluetooth function on both devices.
Bluetooth function on both devices.
* Touch the Menu
icon from the Home screen
icon from the Home screen
* Touch Settings to
continue
continue
* Touch to select
Connections
Connections
* Touch Bluetooth
to configure Bluetooth settings on your device
to configure Bluetooth settings on your device
6. If you
see the sliders is OFF, touch it to
turn Bluetooth ON or enabled.
see the sliders is OFF, touch it to
turn Bluetooth ON or enabled.
Please let
us know if the problem persists after performing the aforementioned suggestions
and workarounds so we can do some more diggings on best possible solutions
available, to finally resolve this particular Bluetooth issue with the Galaxy
S5.
