There have
been certain complaints coming from some owners of the new Samsung Galaxy
S5, saying that their device is not receiving any signal or service.
been certain complaints coming from some owners of the new Samsung Galaxy
S5, saying that their device is not receiving any signal or service.
In an effort
to offer solutions/workarounds for this problem, we did some diggings from
pertinent forum contents and luckily ended up with the following sensible findings.
What
possibly causes the problem?
Possible
causes of the Galaxy S5 not receiving signal or service would include the following:
1. Carrier
switching
2.
Inactive account
Inactive account
3.
Incorrect account set-up
Incorrect account set-up
4. Liquid
or physical damage
or physical damage
5.
Airplane mode activated
Airplane mode activated
6.
Inconsistent or intermittent network connection
Inconsistent or intermittent network connection
7. Use of
incorrect SIM
incorrect SIM
In some
cases, No Signal or No Service problem is likely due to network outage in the
area. Outdated device software can also trigger the same problem to occur in a
device.
Workarounds
Considering
the aforesaid possible causes, the problem on No signal or service will likely
be resolved by doing any of the following workarounds:
1. Make
sure the problem is not due to a delinquent account status. Please verify your
account status and make sure it is in good standing before you instigate
troubleshooting.
2. Please
contact your service provider if you still have not received signal or service
since the day you got your device.
contact your service provider if you still have not received signal or service
since the day you got your device.
3. If the
problem only occurs in certain area, be sure to verify with your service
provider if the area you are having signal or service loss is in their
coverage. Contact your service provider and verify the coverage area for your
service.
problem only occurs in certain area, be sure to verify with your service
provider if the area you are having signal or service loss is in their
coverage. Contact your service provider and verify the coverage area for your
service.
4. Some
cases of signal loss is tied to a physical or liquid damage existing in the
unit. Try to remember any instance when your smartphone was dropped or got wet.
If so, then it is very likely that it is the main culprit.
cases of signal loss is tied to a physical or liquid damage existing in the
unit. Try to remember any instance when your smartphone was dropped or got wet.
If so, then it is very likely that it is the main culprit.
5. Check
your device if it uses a SIM card. If so, then be sure the card is properly
installed and is not damaged. Also verify if the SIM card you are using is the
one from your service provider.
your device if it uses a SIM card. If so, then be sure the card is properly
installed and is not damaged. Also verify if the SIM card you are using is the
one from your service provider.
6. You may
also check out Samsung online for any available software updates for the Galaxy
S5.
also check out Samsung online for any available software updates for the Galaxy
S5.
How to
Verify Airplane Mode is Not Active
1. Press
and hold the Power button on your device for up to two seconds.
HINT: You
will know when the Airplane mode is inactive once you see this caption: “Airplane
mode is OFF.” If you do not see this, then touch Airplane mode to make it
not active or disabled.
If problem
persists, try these:
1.
Re-establish network connectivity with the mobile network. Here’s how:
- * Remove
the battery for 30 seconds with the device remained ON. - * After 30
seconds, replace the battery. - * Power on
the device. - * Wait
until the device re-establishes connection with the network.
2. Make a
test call and send it to your VoiceMail. If it goes through, then that means
your device has already established connection with the mobile network.
Alternative Quick Solutions to Network
Connectivity Issues
1. Restart the device and check
network.
2. Remove and re-insert SIM card.
3. Try and check with any other SIM
card to isolate the problem and determine if the problem is with your service
provider or the phone.
card to isolate the problem and determine if the problem is with your service
provider or the phone.
4. Check your phone’s
network mode through Settings.
If the
issue remains, try to uninstall any third-party application you have downloaded
and installed to your mobile. There are some apps that tend to disrupt network
connections between the device and mobile network.
