Troubleshooting Samsung Galaxy S5 Browser Issue: Browser freezes or keeps crashing

The main issue tackled in this article is on Samsung Galaxy S5 browser that freezes or closes unexpectedly. It’s when the user frequently experienced unexpected closing or freezing of the browser while using Internet or Chrome browser on their GS 5 handset.

Samsung Galaxy S5 browser problem not respond crashing

If you too have experienced this same problem while using Chrome or Internet browser on your Samsung Galaxy S5, then I encourage you to read on this entire content.

What are the possible causes of this problem?

Browser problem on crashing or not responding can be due to any of the following reasons:

  • The website or content you are trying to access is not supported by the device.
  • The browser software or application needs update.
  • The device software needs update.
  • Too many apps running in the background.
  • Low memory on the device.
  • Internet cache is corrupted or full.
  • Webpage contains JavaScript error.

What should be done?

Following are the recommended methods to try on when your browser often crashes while trying to browse the web with your Galaxy S5 smartphone. Performing these steps will help you isolate the problem.

1. If available, please use a non-mobile device and see if you can access the website. If you can, then the problem is just within your phone.

2. Check for any apps update at the PlayStore. Just go to Apps then select Play Store. Once you’re already in the PlayStore, touch Menu. Select My Apps, then touch Update All or Update individual apps.

a. Open the recent apps screen by pressing and holding the Home key for one to two seconds.
b. Touch Task Manager.
c. Touch the Storage tab. Look for the System storage of your device.

Storage information will be shown in a “used”/”total” format. If you device’s “used” amount is already close to the “total” amount, please try to move contents from your system storage to an optional external microSD (if available), otherwise, move some files from your phone storage to your computer.

Resolution Procedures:

1. Perform a soft reset. Remove the battery from the phone with it still on. Wait for 30 seconds and re-insert or replace the battery. Turn the phone back on and let it establish network connection for a few moments.

2. Try to view or open a website using either Internet or Chrome browser. Just go to Apps, then select Internet or Chrome, and navigate to a website.

If the browser still closes or crashes, proceed with clearing of RAM and Internet cache.

Clearing of the Internet browser memory is often used to fix browser issues including freezing or force closing. Here are the steps:

A. Internet Browser

1. Touch Apps from the Home screen.
2. Touch Internet.
3. Touch Menu.
4. Select Settings.
5. Touch Privacy.
6. Touch Delete Personal Data.
7. Put a check mark next to Select All.
8. Touch Done.

B. Chrome Browser

1. Touch Apps from the Home screen.
2. Touch Chrome.
3. Touch Menu.
4. Select Settings.
5. Touch Privacy.
6. Touch Clear Browsing Data option. It’s located at the bottom of the screen.
7. Put a check mark next to each of the items, then touch Clear.

It is also recommended to clear the device’s RAM or Random Access Memory. Follow these steps:

1. Press and hold the Home key for about 1 to 2 seconds, then touch the Memory icon (represented by a pie).
2. Touch the RAM tab located tat the top of the screen.
3. Touch Clear Memory.

After clearing browser memory and RAM, try to open a browser and connect to a website.

If problem continues, proceed with clearing app data on your phone. Just touch Menu from the Home screen, then select Settings->More->Application manager. Scroll to the right to view the ALL tab and then select the app name (your browser app). Touch Force stop->OK to close the app. Under Storage, touch Clear data. Finally, touch OK to confirm deletion or app data. Once done, try to open a website using either browsers on your phone.

Important note:
Clearing of the app data will reset the application to factory default settings. This means, all your personal settings, including bookmarks and saved login details will be deleted in the process.

The last method we could suggest, if problem continues after performing all the aforesaid T/S methods is this:

If all else failed, then try checking the developer options. Look for the option that says, “Do not keep activities.” Just go to Settings, and select More tab. The Developer options is located beneath “System Manager.” Select Developer options, and then scroll to “Apps” section, which contains the list of options, including “Do not keep activities.” Just remove the check from the box next to that option.

Hope this helps.

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