Fix for SMS/MMS failures on T-Mobile Samsung Galaxy S5

A new software
update is recently rolled out for T-Mobile versions of the Galaxy S5, in
respond to the number of complaints raised by S5 owners, via forum posts
regarding intermittently incoming SMS/MMS failure or MMS not being downloading
or sent on the device.
Samsung Galaxy S5 new software update from tmobile

The latest
software update for the T-Mobile GS5 is new in build G900TUVU1ANE5, obtainable
over the air or through the Samsung KIES desktop program over Wi-Fi only. It is
primarily aimed at fixing intermittent failures for both text and MMS messages.
Anyone who
opts to update their device software to G900TUVU1ANE5 build is advised to check the
current software version beforehand. Here’s how to check on the current
software version on the Galaxy S5:
  1. Tap
    Settings from the Home screen
  2. Select
    the General tab
  3. Tap
    About device.
  4. Read the
    Baseband version on the phone and verify it is eligible for the new software
    update:

Software Version: G900TUVU1ANE5
Status:
Your software is up
to date. There are no updates available.
This document will
be updated if and when new software is available.


Software Version: G900TUVU1ANCH/G900TUVU1ANCD
Status:
Your phone can
update to software version G900TUVU1ANE5:
Review the
Requirements to update
Between May 22 and
June 10, you may be prompted to update automatically (OTA).
To update now, see
how to download the update below.
If the update
fails, contact Customer care.


Other versions 
Your phone has
non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile
cannot update your software.
If your
device is eligible for the new build, check the following before you start the
software update process on your phone
  • ·        
    At least 50 % of battery life
  • ·        
    Data connection is available
  • ·        
    135 MB memory is available (This is a must considering
    the file size of the new software update is 131.31 MB)
If all the above-specified
requirements are met, then you may now begin the process. Follow these steps to
get through the entire process:
Step
1.
Download
and install the new software update for GS5 T-Mobile version. It is available
for download from phone or from a computer. Here are the links:
From Phone URL is: 
http://support.t-mobile.com/docs/DOC-10398#update_download_phone
From Computer URL is: 
http://support.t-mobile.com/docs/DOC-10398#update_download_computer
Steps
to update software from the Phone
1.      
Tap
Settings
2.      
Select
the General tab
3.      
Tap
About device to continue
4.      
Tap
Software update
5.      
Tap
OK
6.      
Tap
Start. You will be prompted with a
message to restart the device.
7.      
Tap
OK to initiate Phone restart.
Steps
to update software from the Computer using KIES
If you choose to download and
install software updates through a computer, then you need to install Samsung
KIES first.
The latest version of Kies is
available for download through this link:samsung.com/us/kies/. Be sure to
select the Kies version that is compatible with your computer.
Steps to Install Samsung KIES on
your computer:
1.      
Double
click on the Kies file. Doing so
will let the program to self-extract, so just wait until the extraction of file
is done.
2.      
Select
your preferred Language and Location and the click on the Next
button to continue.
3.      
You
will be prompted with the License
Agreement
window. Read on the content and then check the box for “I accept…”
4.      
Click
on the Next button. This will begin
KIES installation on your PC.
5.      
Click
on Finish button when the Kies
installation is complete.
Proceed
with Software Update on your T-Mobile Galaxy S5. Here are the steps:
1.      
Tap
on Settings from the Home screen.
2.      
Tap
on the General Tab.
3.      
If
available, tap on Developer options.
Otherwise proceed to step 8.
4.      
Tap
OK.
5.      
Tap
USB Debugging option to continue.
6.      
Tap
the Home button to exit from the
settings menu.
7.      
Get
a USB data cable and insert it into the phone, and the other end into an
available port on the computer.
8.      
You
will see a phone prompt. Choose the option Media
Device (MTP)
. Doing so will let the computer detect several attached
devices and then initiate the installation process. It may take a few minutes
to complete so just wait until the entire process is done.
9.      
Once
installation is all done, unplug the data cable from both devices.
To update the
Samsung Galaxy S5 software, simply open the Samsung KIES application and let
the app recognize the device and show the available update notification.
On-screen prompts will then show. Just follow these prompts to complete the
upgrade.

For any questions
about the update process through Samsung KIES, you may contact Samsung Support
for further assistance.

Leave a Reply

Your email address will not be published. Required fields are marked *