There are
some Galaxy S5 owners who are complaining about their device that is unable to
send and/or receive MMS messages.
some Galaxy S5 owners who are complaining about their device that is unable to
send and/or receive MMS messages.
While some
people say it is a manufacturing glitch, others would insist it is due to a
firmware problem.
people say it is a manufacturing glitch, others would insist it is due to a
firmware problem.
Nevertheless,
the problem on sending/receiving MSS messages is often tied to a network
issue. This means there is a big possibility that some network settings or
configuration errors exist particularly on the data needed to connect to
certain network — Access Point Name (APN).
the problem on sending/receiving MSS messages is often tied to a network
issue. This means there is a big possibility that some network settings or
configuration errors exist particularly on the data needed to connect to
certain network — Access Point Name (APN).
Considering
the possible cause is a glitch to the APN settings, MMS messaging problem on
the Galaxy S5 can be likewise be resolved by properly setting up or configuring
of the APN settings on the device. This could also denote a need for you to
call your service provider or carrier to verify and get the right APN settings
for your device.
the possible cause is a glitch to the APN settings, MMS messaging problem on
the Galaxy S5 can be likewise be resolved by properly setting up or configuring
of the APN settings on the device. This could also denote a need for you to
call your service provider or carrier to verify and get the right APN settings
for your device.
The
following are the available solutions to get you out of this trouble. Read on
if you want to know of the best possible fixes to your MMS problem with GS5.
following are the available solutions to get you out of this trouble. Read on
if you want to know of the best possible fixes to your MMS problem with GS5.
1. Verify Mobile Data is enabled on your phone.
Please note
that you will not be able to send and receive MMS even if your phone is
connected to a Wi-Fi network or even if you can send/receive text messages. So
to begin with, ensure mobile data is turned on.
that you will not be able to send and receive MMS even if your phone is
connected to a Wi-Fi network or even if you can send/receive text messages. So
to begin with, ensure mobile data is turned on.
2. Verify APN settings are properly configured.
Typically,
if you are using carrier-offered services or service provider where you get you
phone, the APN is already set. In this case, set or change it back to the
default settings/configuration. Here are the steps to get you there:
if you are using carrier-offered services or service provider where you get you
phone, the APN is already set. In this case, set or change it back to the
default settings/configuration. Here are the steps to get you there:
2.1. Get to the Settings menu on your phone.
2.2. Select Wireless and Networks.
2.3. Select More Settings.
2.4. Go to Mobile Networks.
2.5. Select Access Point Names.
2.6. Touch Menu key.
2.7. Finally, Reset to Default.
3. Contact your service provider and verify
correct APN settings with them.
correct APN settings with them.
In some
cases, you may need to contact your phone’s service provider rather than the
store where you purchase the phone. For example, you get the phone (S5) from
another company (Sprint) and uses services from another service provider like
Straight Talk, perhaps. In this case, you will need to call Straight Talk to
verify the correct APN settings for your S5.
cases, you may need to contact your phone’s service provider rather than the
store where you purchase the phone. For example, you get the phone (S5) from
another company (Sprint) and uses services from another service provider like
Straight Talk, perhaps. In this case, you will need to call Straight Talk to
verify the correct APN settings for your S5.
4. Perform a Factory Data Reset.
If none of
the aforementioned methods have resolved the problem and you still cannot send
MMS on your S5, then you may need to perform a factory reset this time. Doing
so will bring the phone back to its original/default settings; however, all
your personalized information will also be deleted. Given this, I strongly
suggest to consider doing a factory reset as your final option, in case you
think the problem is due to some messed up settings on the phone.
the aforementioned methods have resolved the problem and you still cannot send
MMS on your S5, then you may need to perform a factory reset this time. Doing
so will bring the phone back to its original/default settings; however, all
your personalized information will also be deleted. Given this, I strongly
suggest to consider doing a factory reset as your final option, in case you
think the problem is due to some messed up settings on the phone.
Hope this
helps.
helps.
