An email sender relays an issue on his new Samsung Galaxy S5 mobile, particularly the device’s camera
flash that will not turn on when he attempts to take a video or capture photo.
flash that will not turn on when he attempts to take a video or capture photo.
Problem on the GS5 camera flash that
won’t work when trying to capture video or photo could be due to the following
grounds:
won’t work when trying to capture video or photo could be due to the following
grounds:
– Camera Flash is currently turned
OFF.
OFF.
– Flash is disabled due to an enabled
filter.
filter.
– Third-party camera app is in use.
– Low battery.
– Physical or liquid damage on the
phone
phone
– Device software requires update
Primary
Suggestions
Suggestions
Before you start to troubleshoot, be
sure to do complete the following procedures:
sure to do complete the following procedures:
1. Check for enabled filters and
disable them (if there’s any).
disable them (if there’s any).
2. Ensure your device battery is
properly charged.
properly charged.
3. Verify and ensure no physical or
liquid damage on your device. Please keep the camera lens clean and make sure
there are no smudges, scratches or cracks.
liquid damage on your device. Please keep the camera lens clean and make sure
there are no smudges, scratches or cracks.
4. If you think your device software
is not yet updated, check for any available updates for your device. Visit
Samsung’s official website to see the latest software update(s) for your GS5
model.
is not yet updated, check for any available updates for your device. Visit
Samsung’s official website to see the latest software update(s) for your GS5
model.
Main
Problem Solution
Problem Solution
1. Gently clean both the camera lens
and flash with a soft cloth. Be sure to have the cloth slightly stifled in mild
soap and water.
and flash with a soft cloth. Be sure to have the cloth slightly stifled in mild
soap and water.
Important Note:
When cleaning your GS5 camera lens and
flash, NEVER use cleaning solvents,
harsh chemicals, or strong detergents as these may also cause damage to your
device.
flash, NEVER use cleaning solvents,
harsh chemicals, or strong detergents as these may also cause damage to your
device.
2. Once cleaned up, turn on the camera
flash. Here’s how:
flash. Here’s how:
– Go to the Home screen and touch Apps
– Touch to select Camera to continue
– Touch Settings
– Touch Flash
3. Configure your device’s camera Mode and be sure to set it to Auto. Here’s how:
– Touch Apps from the Home
screen
screen
– Touch Camera
– Touch Mode to continue
– Touch to select Auto
4. Try to take a photo or video and
see if it works. Here’s how:
see if it works. Here’s how:
– Touch Apps from the Home
screen
screen
– Touch Camera
– Aim your device at the subject
– Touch the screen to focus on a
certain spot
certain spot
– Wait until the focal point turns
green
green
– Touch the camera shutter button to
capture current view
capture current view
If the flash still won’t function try
to Clear App Data next.
to Clear App Data next.
Hint:
Several cases of mobile camera
problems including a flash that is not working have been resolved by clearing
the application data.
problems including a flash that is not working have been resolved by clearing
the application data.
While clearing the app data resets the
application to default factory settings, all videos and photos you store or
save on your device won’t be deleted in the process.
application to default factory settings, all videos and photos you store or
save on your device won’t be deleted in the process.
Steps to Clear Data Application on Samsung Galaxy S5
1. Touch Menu from the Home
screen
screen
2. Touch Settings to continue
3. Touch to select More option
4. Touch to select Application Manager
5. Swipe to the right. Doing so will
let you view all applications
let you view all applications
6. Scroll down, then locate and touch Camera
7. Touch Force Stop
8. Select OK to close the application
9. Under Storage option, locate and touch Clear Data
10. To confirm deletion of app data,
simply touch OK.
simply touch OK.
11. Attempt to capture/take a video or
photo (refer to the aforesaid steps to capture a video/photo)
photo (refer to the aforesaid steps to capture a video/photo)
If problem still exists after
completing the above-mentioned procedure, then you may have to consider doing a
factory data reset.
completing the above-mentioned procedure, then you may have to consider doing a
factory data reset.
Important
Note:
Note:
While doing a factory data reset
resolves a lot of device issues, doing so means losing all your
personalized/customized information from your device. This means, all files you
saved will be deleted. If you insist to resort to factory data reset, be sure
to back up all your important files to recover them after the process.
resolves a lot of device issues, doing so means losing all your
personalized/customized information from your device. This means, all files you
saved will be deleted. If you insist to resort to factory data reset, be sure
to back up all your important files to recover them after the process.
