The new
Samsung Galaxy S5 is embedded with lots of essential features and functions
like the Global Positioning System or GPS, allowing the handset to determine
your geographical position. Info about your location will then be utilized by a
number of apps on the phone including navigation, weather forecast or the
search function.

This
content will guide you through troubleshooting GPS connection problem on
Samsung Galaxy S5.

Problem Details

There have
been some reports on some GS5 owners complaining about their device that is not
able to find their location. These users are just prompted with a message
saying, “searching
for signal.”

There are
several factors that may cause some problems connecting to GPS. These are as
follow:

– Location setting is disabled or
turned off.

– Physical or liquid damage on the
device.

– GPS satellites visibility.

– Device software requires update.

– Maps software requires update.

Recommendations

1. Perform
a soft reset on your phone. Follow these steps if you need help doing a soft
reset on your GS5:

* Remove the battery from your
device with it still on

* Wait until 30 seconds and
replace the battery

* Power on the device

2. Try to
go to an open area where you can clearly see the sky.

Hint:

Possible
obstructions on GPS signal would include mountains, dense canopy, thick, walls
and tall buildings. Avoid staying in any of these places if you’re trying to
use GPS on your phone to prevent possible signal obstruction.

3. Check
your device and ensure there are no physical or liquid damage on it. Otherwise,
your device may need some hardware or physical fix for you to be able to use
the GPS function.

4. If you
think your device software needs an upgrade, check for any software updates
available for your device at Samsung.com.

5. If you
think your Maps app needs an upgrade, please try to check for any available
Maps app update in the Google Play Store.

Troubleshooting GPS connection problems

A. Enable Location Services on the device. Follow these steps:

1. Go to
the Home screen and touch Menu to begin.

* Touch Settings

* Touch More to continue

* Touch to select Location Services

* Touch the OFF slider to grant Access to My Location ON.

2. Put a
check mark next to the GPS satellites.

3. Put a
check mark next to Use Wireless Networks.

Hint: Once
you enabled this feature, it will guide through determining your current
location using the mobile data and/or wireless networks information.

4. Go back
to Home screen.

5. Touch Apps to continue.

6. Touch Google Settings.

7. Touch
to select Location.

8. Be sure
to put a check mark next to Access Location.

9. Try to
use GPS to determine your position
again.

B. Use Maps App to determine your position. Here’s how:

1. On your
device, go to Apps.

2. Touch
to select Maps.

3. You’ll
see the GPS icon in the upper-right
corner of the map. Touch this icon.

4. The Blue Arrow will then show up.

The data
that displays on that Blue Arrow indicates your current location.