Troubleshooting Sprint Samsung Galaxy S III Email Issue: Unable to Send/Receive Emails

This
article will guide you through troubleshooting email issues on your Sprint
Samsung Galaxy S III that is unable to send and/or receive emails.

It is
important to identify the underlying cause before you begin troubleshooting the
problem. Read on to learn on the available methods to resolve such email
problems on your device.

Step 1. Verify and
secure network connection between your Samsung Galaxy S III smartphone and the
Sprint network. Access and use Sprint
Zone to verify network status between your device and service provider.

Step 2. Verify if
mobile data is enabled. If not, be sure to have it enabled because a data
connection is necessary for email to work properly. Here’s how to get to Mobile
Data settings:

·        
Tap on My Device.

·        
Tap on Dashboard to continue.

·        
Scroll to and tap
on Data Network option.

·        
You will be
prompted with your data connection.

·        
Tap on Update Profile to proceed.

·        
Once the profile
update is done, tap OK.

·        
Perform a test
email to see if the problem is resolved.

If problem
persists and your Sprint Samsung Galaxy S3 still cannot connect to data,
proceed to the next step.

Step 3.  Perform a soft reset on the device. A soft reset
will reconnect your GS 3 handset to the Sprint network. In case you need help
in doing a soft reset, here’s how:

·        
Press and hold the Power key.

·        
Tap on Power Off.

·        
Tap OK to turn your S3 OFF. Leave it off
for at least 30 seconds.

·        
After the time has
elapsed, press and hold the Power
key to turn the phone back ON.

·        
Test your phone to
see if the email issue is now resolved. If not, continue to the next step.

Step 4. Verify
email details, particularly the email address and password are correct.

Hint:

You may use
your GS 3 web browser to navigate to your email provider’s website and try to
sign in to your email account.

·        
If you are unable
to sign in, verify the username and password you entered are correct. In case,
you’ve just updated your email account password, be sure to update the email
settings on your GS 3 as well.

Step 5. Make sure
your email account is set up correctly on your GS 3 handset. In this case,
double-check if you have entered the correct settings for each email account
you want to open or access. Please refer to the following email settings
configuration on your Sprint Galaxy S3.

Note:

The
following steps may vary depending on the type of email account you are trying
to set up.

//Personal Email Address (Yahoo, Hotmail, Gmail,
AOL emails)

·        
If you have already
set up the email address on your phone, remove it from it to delete any
incorrect settings. Doing so will not delete any of your emails. The process
will just temporarily remove the link to your account.

·        
Re-enter and add
your email account back in to your GS 3.

·        
Perform a test
email to see if problem is resolved. Otherwise, continue to the next step:

//Corporate or Business Email Address via
Microsoft Exchange

·        
As recommended,
contact Sprint’s IT department to verify the correct setup information for your
email account via Microsoft Exchange. Details you will need to know as follow:

–         
Server Address

–         
Domain

–         
Username

–         
Password

·        
Once you’ve got all
the above information, proceed with the Microsoft Exchange account set up. In
case your Exchange account still won’t work, contact your corporate IT
department for further assistance.

Hope this helps. Goodluck!