The issue
on Samsung Kies app, showing there is a device firmware update available
for your Samsung Galaxy S5 but it is saying the Kies update service cannot
update your device.
on Samsung Kies app, showing there is a device firmware update available
for your Samsung Galaxy S5 but it is saying the Kies update service cannot
update your device.
In some
instance, your device is showing an update but the update does not appear in
Kies.
instance, your device is showing an update but the update does not appear in
Kies.
Some GS5
owners are prompted with an error message saying their device is supported by
Kies, yet the Kies shows that the firmware updates are not supported on their
device.
owners are prompted with an error message saying their device is supported by
Kies, yet the Kies shows that the firmware updates are not supported on their
device.
Possible
reason as to why you are getting these error prompts is that your device you
are attempting to update may have a firmware update available but it is either
not permitted to update through Kies or the device itself is not supported by
the Kies update service, at that moment.
reason as to why you are getting these error prompts is that your device you
are attempting to update may have a firmware update available but it is either
not permitted to update through Kies or the device itself is not supported by
the Kies update service, at that moment.
As
alternative option, please try to update your device using over-the-air (OTA).
alternative option, please try to update your device using over-the-air (OTA).
Here’s
how:
how:
- Touch
the Menu icon from the Home screen - Touch Settings to continue
- Touch
More - Touch
About Device - Touch
Software Update to check for any firmware update available for your device.
HINT:
Some
carriers would require your device to use an active SIM card to be able to
connect to the carrier’s wireless network so as to access the OTA update.
carriers would require your device to use an active SIM card to be able to
connect to the carrier’s wireless network so as to access the OTA update.
Alternative
solutions, in case you don’t want to use the over-the-air option:
solutions, in case you don’t want to use the over-the-air option:
1. Attempt
to use Kies again at a later time. Typically, supported devices are being added
later.
to use Kies again at a later time. Typically, supported devices are being added
later.
2. Verify
with your carrier if there are any other additional options available to you
for firmware updates.
with your carrier if there are any other additional options available to you
for firmware updates.
3. Call
Samsung Support for additional update options for compatible with your device.
Let us know if problem persists, so we can assist you further. You may reach us via email at: admin@sebertech.com or post your concerns on the comments section.
Samsung Support for additional update options for compatible with your device.
Let us know if problem persists, so we can assist you further. You may reach us via email at: admin@sebertech.com or post your concerns on the comments section.
