This content will walk you through a series of steps to troubleshoot a
problem on leaving a voice message on the Galaxy S5. If you happened to
encounter such problem, feel free to refer to this guide.
problem on leaving a voice message on the Galaxy S5. If you happened to
encounter such problem, feel free to refer to this guide.
Knowing what has possibly caused the voicemail problem to occur on the phone is
important before attempting troubleshoot.
important before attempting troubleshoot.
Identifying Possible Causes
If it is not possible to leave a voice message on your S5 handset,
there is a possibility that:
there is a possibility that:
1. The voicemail inbox is full, thus
preventing you to receive new voice messages.
preventing you to receive new voice messages.
Solution:
Considering this is causing such voice mail issue on your phone, you
will need to dial 171. You will then
be prompted to delete messages on your phone. Simply follow the steps to delete
messages.
will need to dial 171. You will then
be prompted to delete messages on your phone. Simply follow the steps to delete
messages.
If this does not solved the problem, try to double check the phone’s
voicemail settings. It is very likely that the:
voicemail settings. It is very likely that the:
2. Voicemail was not properly set up on the phone.
Please note that if you have not properly configured voicemail settings,
you cannot receive voice messages on your phone.
you cannot receive voice messages on your phone.
Solution:
Dial 172 and follow the
instructions are prompted to completely set up voicemail on your device.
instructions are prompted to completely set up voicemail on your device.
If problem persists after completing the voicemail setup, try to
verify and make sure voice calls are not diverted to your voicemail.
verify and make sure voice calls are not diverted to your voicemail.
Remember that missed calls are only diverted to your voicemail if and
only if you have selected the correct divert settings on the device. Double
check and change the settings in the phone menu (if necessary).
only if you have selected the correct divert settings on the device. Double
check and change the settings in the phone menu (if necessary).
Solution:
Configure the settings to divert calls to your voicemail to allow your
phone to receive voice messages. Here’s how to divert calls to voicemail:
phone to receive voice messages. Here’s how to divert calls to voicemail:
1. Locate Voice Call option. Follow
these steps:
these steps:
1.1. Touch
the Phone menu icon.
the Phone menu icon.
1.2. Touch Menu to continue.
1.3. Touch Settings.
1.4. Touch Call.
1.5. Touch More Settings.
1.6. Wait
until the current settings are displayed, then touch Call Forwarding.
until the current settings are displayed, then touch Call Forwarding.
1.7. You
will see two options including Voice call and Video call. Touch Voice Call.
will see two options including Voice call and Video call. Touch Voice Call.
2. Select Divert Type: These are
the steps:
the steps:
When the current settings are already shown, touch any of the
following options:
following options:
- ·
Always forward - ·
Forward when busy - ·
Forward when
unanswered - ·
Forward when
unreachable
3. Divert calls to
Voicemail
Voicemail
Enter number [prefix] 5
[your phone number], then touch the Enable
button to continue.
[your phone number], then touch the Enable
button to continue.
4. Go back to the
Home screen.
Home screen.
·
To get back to the Home screen, just press the Home button at the center-bottom on your device.
To get back to the Home screen, just press the Home button at the center-bottom on your device.
After you configure the settings to divert calls to your voicemail,
attempt to send a voice to your S5 from a different device (if available) and
see if it goes through your voicemail inbox this time.
attempt to send a voice to your S5 from a different device (if available) and
see if it goes through your voicemail inbox this time.
Good luck!
