Audio Does Not Come Out of HTC One Headset

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The following troubleshooting procedure was recommended by a friend of mine who currently works as a technician at HTC.

Step 1. Please make sure the headphone is completely plugged into the 3.5 mm earphone jack.

Step 2. Please try to play any music and adjust the volume to make sure the sound settings is correct.

[Also read: HTC One Having Problems Connecting To The Internet]

Step 3. To exclude the possibility of conflicts from 3rd party applications, please try restarting your phone by press and hold the "POWER" button > choose "Restart" in Phone options pop up window.

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