The most common email problem users experienced with the Nexus 7 is the failure to sync. Many believed there is a bug in the stock email that is preventing the app to sync normally. But according to a developer who has developed one of the custom ROMs available for the Nexus 7 right now, there’s no problem with the app. He said, however, that sometimes data (such settings and preferences) may take a little longer to be saved in the memory or get corrupted the first setup.
The solution he recommended when the stock email fails to sync is to clear data and re-setup the account. Owners who have updated their device to Android 4.2 are strongly advised to do it if the syncing fails during the first setup. To clear email data, do the following:
- Open app drawer.
- Tap Settings icon.
- Tap on Device option.
- Tap on Apps.
- Scroll down a bit to find email app and tap on it.
- Tap on Clear Data button.
- Go back to Home screen.
- Launch Email app once again and setup your account.
Based on reports, the stock email app is best used for corporate emails or emails with different domains. However, if you have a Gmail, it is advisable your use the official Gmail App for Android.
Another email problem reported by a Nexus 7 user is that even if everything is entered correctly the message “Couldn’t finish: Couldn’t open connection to server.” This problem usually happens to users who want to setup their Exchange email account on their tablet. To resolve this problem, do the following:
- Go to Settings.
- Choose Data Usage.
- Look at the top right corner of the screen beneath the time, you will find 3 dots there. Tap on that and a sub-menu pops up.
- Tick Auto-sync data.
Your emails should be available soon and that error message would be gone.