Email from our reader:
Recently, the inbox on my Verizon Galaxy S3 hasn't been updated; meaning, I haven't received emails for about 3 days already. I am using a Verizon.net email address. It used to work since I bought the phone last year. It was only until recently that my email started doing this. Could you please help me with it? Thanks.
Also read: Samsung Galaxy S3 Most Common Problems and Errors
- Temporary email app issue.
- Temporary server issue.
- Incorrect mail server settings.
TroubleshootingThe following procedures are important to diagnose what the problem really is and how they can be fixed.
Step 1: Reboot the phone. Before doing anything else, it is recommended you restart the phone, or better yet soft-reset it. This procedure will eliminate the possibilities of temporary device and app problems. If the problem were indeed temporary, you would start receiving emails once the phone is up.
Step 2: Make sure you have active internet connection. It's common sense, if you don't have an active internet connection, either through WiFi or mobile data, you wouldn't be able to receive emails among other things. So, before you mess up with the settings in your phone, see to it you can browse the web. Otherwise, spend time troubleshooting your internet connection rather than your email.
Step 3: Check mail server settings. If rebooting the phone didn't solve the problem, try to check the server settings. Sometimes, these things get messed up for some reason so double-check the incoming and outgoing server settings. Here are some information you might need:
- Incoming mail server (POP3): pop.verizon.net
- Incoming Server Port Numbers: 995
- Outgoing mail server (SMTP): smtp.verizon.net
- Outgoing Server Port Numbers: 465
- SSL encryption on both incoming and outgoing servers should be enabled
Step 4: Clear email cache and data. The reason why I placed this procedure at a later part is because you may lose your previous emails and settings when you do this. I don't want you to go through the setting up of your email account but if all things fail, this is one of the very few options left.
- From the Home screen, press the Menu key.
- Tap Settings and select Application Manager.
- Swipe to left twice to choose All tab.
- Scroll to and tap Email.
- Tap Force Close button.
- Tap Clear Cache button.
- Tap Clear Data button.
- Go back to Home screen and touch Apps.
- Launch Email and you'll be asked to setup your account. (Follow instructions and enter the correct information.)
Step 6: Factory reset. This is your last resort because there is a lot of work to do to make sure your important data wouldn't be lost along the way. Backup your files, your apps and everything you wouldn't want to be lost. In case the problem persists after doing this, bring the phone to Verizon store near you and have it checked by their technician.
We hope this troubleshooting guide have help you. If it did, please share this post to others who may also have some problems with their phones. Thank you.