Problem
Description:
Trying
to view photos and videos on Samsung Galaxy S5 but unable to do so. No contents
are shown.
In this instance, the user cannot view
a video or photo on his Samsung Galaxy S5. Every time he attempts to do so, no
contents are displayed.
What
triggers the problem to occur?
Problem on viewing photos or videos on
the GS5 smartphone is likely due to any of the following reasons:
1. File format of the image or video
to view is unsupported by the device. (Incompatible file format)
2. Use of third-party camera, video or
photo viewing software/application.
3. Low battery
4. Device has liquid or physical
damage
5. Device software requires update
First
things to check on before troubleshooting
1. Verify the image/video file you are
trying to view is in a correct format. Image or video files have to be in a
supported format with the device (example: GIF, JPEG, 3GP, 3G2, DivX, PNG,
H.263, H.264, MPEG4, MKV, VC-1, VP8, WMV (asf) and FLV) for them to become
viewable through your device.
2. Verify the battery is charged
properly.
3. Check for any possible physical or
liquid damage that may cause the problem. Keep the device's camera lens clean.
4. In case your device software
requires an update, please check for any available software updates for your
device through Samsung's official website.
If all the above conditions are met,
yet still you are unable to view photos or videos on your GS5 mobile, please
proceed with these subsequent workarounds:
A. Uninstall Third-Party Applications (if there's any) from your
device. Here's how:
1. Touch the Menu icon from the Home
screen.
2. Touch Settings
3. Touch More
4. Touch Application Manager to
view apps
5. View ALL applications currently installed in your device, by swiping to
the right.
6. Scroll down to search for any
third-party application in the list.
7. Touch to highlight/select the
third-party app (if you see one) you want to remove
8. Touch Uninstall then OK to
delete the app.
9. Attempt to view a photo or video on
your GS5. Simply go back to the Home
screen and touch Apps, select Camera then proceed to Gallery. Touch to select the photo or
video you want to view.
If the problem persists, then proceed
to clearing app data.
Note:
Performing clear application data has
been known to resolve various device issues, including photo/image viewing
problems on mobile phones like the Galaxy S3, S4 and S5.
How to
Clear Application Data
Important
Reminder:
Remember that clearing the app data on
your device will reset the application to factory default settings.
Nevertheless, videos and images stored or saved on your device will not be
deleted in the process.
Let's
get started:
1. Go to the Home screen and touch the Menu
icon
2. Touch Settings to continue
3. Touch More to get to Application
manager option
4. Touch Application Manager to
view applications installed on your device.
5. View ALL applications by
swiping to the right
6. Scroll down then locate and touch Camera
7. Touch Force Stop then OK to close the application
8. Touch Clear Data option under
Storage
9. To confirm app data deletion,
simply touch OK
10. Touch the Back icon to go back to ALL
apps view
11. Scroll down then locate and touch Gallery option
12. Touch Force Stop then OK to close the application
13. Touch Clear Data option under Storage
14. To confirm app data deletion,
simply touch OK
15. Wait until app data deletion is
complete then attempt to view any photo or video file on your device.
To do so, please touch the Apps icon from the Home screen then select Camera
to proceed to Gallery. Touch the
video or image you want to view.
If all else failed, then you may have
to consider resorting to a Factory Data Reset. Most device issues are resolved with a factory data reset.
Yet then again, be sure to back up all
important personal files you saved on your device before you start the process.
This is because all customized files or information added into your device will
be erased during the factory reset process.
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