Skip to main content

Samsung Kies/Galaxy S5 Not Detecting Updates Available

Problem Description

The update for your device is available through the Samsung Support website but both
Samsung Kies and the GS5’s over-the-air (OTA) options are not detecting any update, so far.

How to fix this issue?

First, you have to verify if:

1. The update is actually for your device and not for the same device supported by another carrier.

2. The update is temporarily not available on the Samsung Kies update service or OTA service.

3. Your device does not have the original version of Android operating system. This typically occurs after rooting the device.

Suggestions

A. Check the software update information on the official Samsung website and make sure it is related to your specific device. If necessary, please check the Android platform version of your device to see software/firmware compatibility.

Hint:
The first five to six digits of the software version must match the information found on your device's BaseBand version.

How to check GS5 baseband version

1. Touch Menu
2. Touch Settings to continue
3. Touch More
4. Touch About Device
5. Touch Baseband Version to see the current OS version of your Android device

B. Updates from both Kies and the device's OTA service may not always become immediately available for certain devices. There are times when the firmware update is already offered but it is not yet available for your device until sometime later. In this regard, please try to check for your GS5's firmware updates at a later time.

Important Reminders

Some carriers would require your device to have an active SIM card installed to be able to connect your carrier's wireless network so as to access the OTA update. Try to verify with your carrier on this matter.

In case you have rooted your device, you may need to restore the latest Android OS version that was specifically designed for your device model/version in order for the firmware update to go through.

Comments

Popular Posts

How to Fix Samsung Galaxy Tab 2 10.1 that Runs Very Slow

This post will walk you through discovering what makes your Samsung Galaxy Tab 2 10.1 runs very slow or perform poorly.
Just like any other smartphone or tablet, Galaxy Tab 2 10.1 has a tendency to slow down a bit after months of use. Some owners revealed the performance of their device deteriorated noticeably. Others said there are times when it hangs or freezes while they’re using it. It’s not really a serious problem but if you were used to using a fast device, it would annoying to experience some lags especially when you’re in the middle of doing something important or watching media.

How to Fix Smart Switch Error "Unsupported Device" on Samsung Galaxy Alpha

Having trouble transferring files with Samsung Smart Switch on your Galaxy Alpha? This content might be the answer to your problem.



In this article, we elaborate some recommended workarounds used to deal with a Smart Switch problem in which the user is prompted with an error message, "Unsupported device" while attempting to use the application with their Samsung Galaxy Alpha smartphone.

The aforementioned error prompt is usually encountered by users whose devices do not meet the Samsung Smart Switch requirements.To find more details about the Smart Switch system requirements  and relevant information, please visit Samsung Support website and navigate to the Smart Switch Support page.

Another potential solution is using the software update feature found in the Smart Switch for PC/Mac application. However, performing the said software update procedure will result to the deletion of all data stored on your device. In this regard, the following steps should only be performed onl…

How to Fix Samsung Galaxy S6 Screen Flickering Issue

This content is intended for those who are experiencing screen flickering issues with their Samsung Galaxy S6.

Screen flickering problem is typically caused by a faulty hardware like when a device was dropped and/or physically damaged after a strong impact. Mobile devices like tablets and smartphones are prone to this problem given their sizes. As a matter of fact, two of our readers have relayed to us similar problem on their Samsung Galaxy S6 screen which according to them flickers and the display colors turned pink with almost inverted display.

In most devices, pinky colors and black spots on the display usually occurs when there's a loose cable or LCD wiring faults on tablets. Same thing can also occur on smartphones including the S6.

Unfortunately, hardware problems like this can only be resolved by a technician. This means you need to take your phone to a repair shop for hardware checkup and repair. But if you are highly skilled on such tech-stuff and possess enough guts to …

My Samsung Galaxy A3 screen is unresponsive [How to Fix]

This post is purposely created to address a problem on Samsung Galaxy A3 with unresponsive screen. Those who have emailed us with this display issue on the same device may refer to the solutions and workarounds I have recommended in this content.


Problem:"Cannot unlock my Galaxy A3 because the screen is not responding to touch. Performing a soft reset several times did not make a difference."
Possible causes: Display issues are mostly tied to hardware problems. One of the common culprits is a dysfunctional or damaged screen digitizer. In cases like this, your only option is to take your phone to a technician for repair or contact your phone carrier for a replacement request, if possible. However, other cases of unresponsive touch screen are triggered by some glitches on the software. You're a bit lucky if you fall in the latter case because you can still do something to save your device without paying for a tech fee.
Possible Solutions and Workarounds: After digging through…

Solving 2 Common Email Issues on Galaxy S5: Authentication Failed, Cannot Connect to Email Server

Two main issues are being tackled in this content and both of them are associated with the Galaxy S5 email.

When the user attempts to set up his email on the phone, the setup would never complete and these two error messages prompted:

"Authentication failed" or "No response from server"

If you too have encountered the same error message when trying to setup an email account on your Galaxy S5 and still in need of some help, then I suggest you read on this entire content.