Skip to main content

Cannot Access Play Store on my Samsung Galaxy S5 [How to Fix]

This article specifically addresses an issue relayed to us by one of our readers, saying she can't access the Play Store when she tried to download an application on her Samsung Galaxy S5 smartphone.

If you encounter similar problem while trying to access the Play Store, then you can also use this guide to troubleshoot and resolve the problem.

Among the common reasons as to why you cannot access the Play Store include network problems, Account (Gmail/Google) problem and in some cases, SIM problem.

Follow these steps to resolve the problem when signing in to or accessing the Play Store with your Galaxy S5 handset.

Be sure to test your device after completing each method to see if the problem is fixed. Otherwise, proceed to the next steps.

Important Note: 

Take note of the error message or prompt. Error prompts will help you determine the cause of the problem and quickly obtain a definite solution.

Common errors encountered when accessing the Play Store are as follow:

Error: 'Market requires Background Data' 


Background data must be enabled or turned on to use the Play Store app on your device. So if you're getting the above error message, then verify if background data is turned on or enabled on your device. Here's how:

a. Tap Settings to open the main Settings menu.
b. Scroll to Wireless & networks.
c. Select Data Usage.
d. Touch the menu icon (three-vertical-dots icon).
e. Make sure "Restrict background data" is unchecked and "Auto-sync data" is checked.

Error: 'Can't establish a reliable data connection to the server. Your SIM card may not be provisioned with data services.' 


Please contact your carrier or network provider for further assistance on SIM card provisioning.

More troubleshooting methods

2. Make sure you can sign in to your Gmail account through a computer. This will help you isolate the problem or determine whether or not the issue is associated with your Gmail account.

3. Make sure Two-Way Verification is turned off and then try to sign in again.

4. Check if you have signed into that same Gmail account on your device.

5. Make sure Data is enabled on your phone.

6. Check your SIM card and make sure it's working. Try to insert your SIM card into an available alternate device that can connect to the Internet. If your device cannot connect to the Internet with your SIM card, then please contact your phone carrier for further assistance, recommendations or SIM card replacement.

7. Clear data in the Play Store application. Follow these steps to clear the Play Store app data:

a. Tap Settings from the Home screen.
b. Tap Applications.
c. Tap Manage Applications.
d. Select Google Play Store.
e. Tap Clear Data and Clear Cache if available.
f. Press the Back key.
g. Tap on Download Manager.
h. Tap Clear Data and Clear Cache if available.

8. Perform a soft reset on your phone. Just turn your phone off and then turn it back on. Alternately, you can remove the battery with the phone turned on, wait for 30 seconds then re-insert the battery, and then turn the phone back on.

9. Try to connect to the Play Store again, after performing a soft reset.

10. If the aforesaid troubleshooting procedures fail, then you may need to perform a master reset or hard reset your Galaxy S5 to get the main problem fixed. A master reset however must be considered your last resort, because doing so will erase all your personal information from the phone and restore your device to factory default.


Popular Posts

How to Fix Samsung Galaxy Tab 2 10.1 that Runs Very Slow

This post will walk you through discovering what makes your Samsung Galaxy Tab 2 10.1 runs very slow or perform poorly.
Just like any other smartphone or tablet, Galaxy Tab 2 10.1 has a tendency to slow down a bit after months of use. Some owners revealed the performance of their device deteriorated noticeably. Others said there are times when it hangs or freezes while they’re using it. It’s not really a serious problem but if you were used to using a fast device, it would annoying to experience some lags especially when you’re in the middle of doing something important or watching media.

How to Fix Smart Switch Error "Unsupported Device" on Samsung Galaxy Alpha

Having trouble transferring files with Samsung Smart Switch on your Galaxy Alpha? This content might be the answer to your problem.

In this article, we elaborate some recommended workarounds used to deal with a Smart Switch problem in which the user is prompted with an error message, "Unsupported device" while attempting to use the application with their Samsung Galaxy Alpha smartphone.

The aforementioned error prompt is usually encountered by users whose devices do not meet the Samsung Smart Switch requirements.To find more details about the Smart Switch system requirements  and relevant information, please visit Samsung Support website and navigate to the Smart Switch Support page.

Another potential solution is using the software update feature found in the Smart Switch for PC/Mac application. However, performing the said software update procedure will result to the deletion of all data stored on your device. In this regard, the following steps should only be performed onl…

How to Fix Samsung Galaxy S6 Screen Flickering Issue

This content is intended for those who are experiencing screen flickering issues with their Samsung Galaxy S6.

Screen flickering problem is typically caused by a faulty hardware like when a device was dropped and/or physically damaged after a strong impact. Mobile devices like tablets and smartphones are prone to this problem given their sizes. As a matter of fact, two of our readers have relayed to us similar problem on their Samsung Galaxy S6 screen which according to them flickers and the display colors turned pink with almost inverted display.

In most devices, pinky colors and black spots on the display usually occurs when there's a loose cable or LCD wiring faults on tablets. Same thing can also occur on smartphones including the S6.

Unfortunately, hardware problems like this can only be resolved by a technician. This means you need to take your phone to a repair shop for hardware checkup and repair. But if you are highly skilled on such tech-stuff and possess enough guts to …

My Samsung Galaxy A3 screen is unresponsive [How to Fix]

This post is purposely created to address a problem on Samsung Galaxy A3 with unresponsive screen. Those who have emailed us with this display issue on the same device may refer to the solutions and workarounds I have recommended in this content.

Problem:"Cannot unlock my Galaxy A3 because the screen is not responding to touch. Performing a soft reset several times did not make a difference."
Possible causes: Display issues are mostly tied to hardware problems. One of the common culprits is a dysfunctional or damaged screen digitizer. In cases like this, your only option is to take your phone to a technician for repair or contact your phone carrier for a replacement request, if possible. However, other cases of unresponsive touch screen are triggered by some glitches on the software. You're a bit lucky if you fall in the latter case because you can still do something to save your device without paying for a tech fee.
Possible Solutions and Workarounds: After digging through…

Solving 2 Common Email Issues on Galaxy S5: Authentication Failed, Cannot Connect to Email Server

Two main issues are being tackled in this content and both of them are associated with the Galaxy S5 email.

When the user attempts to set up his email on the phone, the setup would never complete and these two error messages prompted:

"Authentication failed" or "No response from server"

If you too have encountered the same error message when trying to setup an email account on your Galaxy S5 and still in need of some help, then I suggest you read on this entire content.