Skip to main content

Common Email Errors/Problems on Apple's iPhone 6 [How to Fix Them]

This content is aimed at helping users of the new iPhone 6 device, who are encountering email problems manifested by specific error prompts or alerts. We have summed up five email error messages including problems with iMessage, as well as solutions, recommendations and workarounds to deal with each of them.

If you are one of those who encountered same problems, then you may try the following resolution procedures.

A. Error: Cannot get mail

If you have prompted with an error message saying, "Cannot Get Mail," then it's most likely that an incorrect password is entered. So make sure you enter the correct password.

If you have set up or activated two-step verification through your email service provider, them please contact them to verify if a special password is required for your iOS device.

B. Error: Unable to move message

If you encounter this error message, try to check your phone's mail settings. Follow these steps:

1. Tap on Settings.
2. Tap Mail, Contacts, Calendar.
3. Tap to select your email account.
4. Tap on Account.
5. Next, tap on Advanced.
6. Tap on Deleted Mailbox and make sure it is set to Trash.
7. Tap on Advanced to continue.
8. Select Account.
9. Tap on Done.

If you are still seeing the same error prompt, then repeat steps 1 through 5, then proceed with the following methods:

6. Tap on IMAP Path Prefix.
7. Tap on Inbox.
8. Tap on Account.
9. Then, tap on Done to save your changes.

C. Error: Username or password is incorrect

If you are using a POP3 account and prompted with this error message, then please verify your email setup on your iPhone. But before you do so, be sure to close any other email applications and close any webmail sites you may have opened on another computer.

If you are not sure if you are using a POP3 account, you can use the Mail Settings Lookup tool of follow these steps:

1. Tap on Settings.
2. Select Mail, Contacts, Calendars.
3. Tap on your email account.
4. Look for the label that says "Pop Account Information" and that should be there.

If your email offers IMAP, then remove the POP3 account then add the account with your email provider's IMAP settings. If you are not sure what information to enter, please contact your provider and verify IMAP settings information with them to avoid further issues to emerge later on.

Normally, POP3 communicates with one email client at a time. And username or password error may be displayed if more than one mail client attempt to connect.

D. Error: Relaying denied or Email address rejected by the server

If you are seeing either of this error message while attempting to send an email, then it's more likely that either an email address is incorrect or using incorrect settings for your current connection. Verify the email address is correct for the messages in the Outbox. Otherwise, try using a different port.

If you are connected to a Wi-Fi network that is using the same network as your email domain (for example, our Cable or DSL provder) then try port 25.

Follow these steps to configure port number on your iPhone's email settings:

1. Tap on Settings.
2. Select Mail, Contacts, Calendars.
3. Tap on your email account.
4. Tap on Account.
5. Scroll down and tap on Outgoing Mail Server.
6. Tap on Primary Server.
7. Tap on Server Port.
8. Remove or delete the current port and then enter 25.
9. Tap on Done to save the changes.

Now perform test mail to see if the error is gone.


An alternate port and authentication will be necessary when you connect to a cellular data or a different Wi-Fi network, if it's supported by your email provider.

The most common alternate ports are 465 and 587. If you are still unable to send an email, then you can set up an alternate SMTP server. But to make sure, I suggest contacting your email provider for these settings information.

E. iOS 8 iMessage problems

iMessage problems are among the first issues that plagued Apple's new iPhone 6. A number of users have noticed the app's inability to mark new messages as read, while others said messages come hours late.

If you too have this same problem with the iPhone 6 iMessage, then try these fixes:

1. Toggle iMessage OFF and ON.
2. Reboot the phone.
3. Reset the phone's network settings. Folow these steps to reste network settings on your iPhone 6:

a. Tap on Settings.
b. Select General.
c. Tap on Reset.
d. Then tap to select Reset Network Settings. 
e. Wait for the phone to reboot completely, then try to launch/use iMessage again.

Important note: Resetting network settings will erase stored/existing Wi-Fi networks. But just re-enter your Wi-Fi password and that should do it.


Popular Posts

How to Fix Samsung Galaxy Tab 2 10.1 that Runs Very Slow

This post will walk you through discovering what makes your Samsung Galaxy Tab 2 10.1 runs very slow or perform poorly.
Just like any other smartphone or tablet, Galaxy Tab 2 10.1 has a tendency to slow down a bit after months of use. Some owners revealed the performance of their device deteriorated noticeably. Others said there are times when it hangs or freezes while they’re using it. It’s not really a serious problem but if you were used to using a fast device, it would annoying to experience some lags especially when you’re in the middle of doing something important or watching media.

How to Fix Smart Switch Error "Unsupported Device" on Samsung Galaxy Alpha

Having trouble transferring files with Samsung Smart Switch on your Galaxy Alpha? This content might be the answer to your problem.

In this article, we elaborate some recommended workarounds used to deal with a Smart Switch problem in which the user is prompted with an error message, "Unsupported device" while attempting to use the application with their Samsung Galaxy Alpha smartphone.

The aforementioned error prompt is usually encountered by users whose devices do not meet the Samsung Smart Switch requirements.To find more details about the Smart Switch system requirements  and relevant information, please visit Samsung Support website and navigate to the Smart Switch Support page.

Another potential solution is using the software update feature found in the Smart Switch for PC/Mac application. However, performing the said software update procedure will result to the deletion of all data stored on your device. In this regard, the following steps should only be performed onl…

How to Fix Samsung Galaxy S6 Screen Flickering Issue

This content is intended for those who are experiencing screen flickering issues with their Samsung Galaxy S6.

Screen flickering problem is typically caused by a faulty hardware like when a device was dropped and/or physically damaged after a strong impact. Mobile devices like tablets and smartphones are prone to this problem given their sizes. As a matter of fact, two of our readers have relayed to us similar problem on their Samsung Galaxy S6 screen which according to them flickers and the display colors turned pink with almost inverted display.

In most devices, pinky colors and black spots on the display usually occurs when there's a loose cable or LCD wiring faults on tablets. Same thing can also occur on smartphones including the S6.

Unfortunately, hardware problems like this can only be resolved by a technician. This means you need to take your phone to a repair shop for hardware checkup and repair. But if you are highly skilled on such tech-stuff and possess enough guts to …

My Samsung Galaxy A3 screen is unresponsive [How to Fix]

This post is purposely created to address a problem on Samsung Galaxy A3 with unresponsive screen. Those who have emailed us with this display issue on the same device may refer to the solutions and workarounds I have recommended in this content.

Problem:"Cannot unlock my Galaxy A3 because the screen is not responding to touch. Performing a soft reset several times did not make a difference."
Possible causes: Display issues are mostly tied to hardware problems. One of the common culprits is a dysfunctional or damaged screen digitizer. In cases like this, your only option is to take your phone to a technician for repair or contact your phone carrier for a replacement request, if possible. However, other cases of unresponsive touch screen are triggered by some glitches on the software. You're a bit lucky if you fall in the latter case because you can still do something to save your device without paying for a tech fee.
Possible Solutions and Workarounds: After digging through…

Solving 2 Common Email Issues on Galaxy S5: Authentication Failed, Cannot Connect to Email Server

Two main issues are being tackled in this content and both of them are associated with the Galaxy S5 email.

When the user attempts to set up his email on the phone, the setup would never complete and these two error messages prompted:

"Authentication failed" or "No response from server"

If you too have encountered the same error message when trying to setup an email account on your Galaxy S5 and still in need of some help, then I suggest you read on this entire content.