Skip to main content

My iPhone 6 is not responding, won't turn on [How to Fix]

This content will help you troubleshoot and fix an iPhone problem, particularly when the device is not responding or does not turn on. The methods elaborated below can also be used to troubleshoot the same problem with other iOS devices -- iPods, iPhones or iPads. Read on to learn what to do when your iPhone 6 does not turn on or is not responding to user-inputted commands.

Sometimes, you will just find out that your iPhone, iPad or iPod touch stops responding to switches, buttons or touchscreen inputs and may show any of the following symptoms:

- can't get past the Apple logo
- unable to 'Slide to Unlock' or 'Slide to Power off'
- doesn't return to the Home screen when pressing the Home button
- doesn't wake from Sleep after pressing the Sleep/Wake button
- doesn't power on at all

What to do if any of these things happen on your new iPhone 6 device?

Here are the recommended methods to fix these problems. Be sure to test your device after completing each recommended procedure to determine whether it has fixed the problem. Proceed to the next methods when necessary.

1. Force Close Apps 

If your iPhone is not responding while using certain app, you can force close the app given your device still reacts or to button presses. Here's how to force close apps on your iPhone 6:

a. Press the Home button twice, quickly. You will be prompted with small previews of the applications you recently used.

b. Swipe left to locate the app you want to close.

c. To close the app, swipe up on its preview.

The recently used apps that show on screen after you press the Home button two times quickly are not open. Instead, they are in an efficient standby mode.

2. Restart your iPhone

A simple phone restart often times worked when the device becomes unresponsive or if certain controls are not working properly. To restart your iPhone just press and hold the Sleep/Wake button until the red slider shows, then drag the slider to turn the phone completely off. Wait for a few seconds then press and hold the Sleep/Wake button again until you see the Apple Logo.

3. Reset your iPhone

You may need to reset your iPhone especially if it remains unresponsive or does not power on no matter how you tried. This however should be considered your last resort, and only if you really cannot power on your device.

To reset your iPhone, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds until you see the Apple logo, and complete the entire reset process.

4. Ensure your iPhone has enough charge to turn on. 

It's possible that your iPhone has no enough battery power that's why you are seeing no display or screen remains black. Try to connect it to a charger and let it charge for at least 20 minutes, then check it.

Also try to press the Sleep/Wake button to wake the device, especially if there's no image showing on screen while the device is on.

If the aforementioned troubleshooting methods do not resolve the problem, or your iPhone screen remains black or shows a persistent Apple logo, then try to restore it with iTunes.

Follow these steps to use iTunes and restore your iPhone 6:

a. Connect your iPhone to your computer.

b. Open iTunes on your computer.

c. If your phone appears in iTunes, select and click on Restore on the Summary pane. But if it doesn't show in iTunes, try to force your iPhone into recovery mode, then restore it.

Follow these steps to use recovery mode to restore your iPhone:

a. Turn off your iPhone and leave it off.

b. Now plug in your iPhone's USB cable to a computer with iTunes installed.

c. Hold down the Home button on your iPhone as you connect the USB cable. Keep holding down the Home button until you will see the Connect to iTunes screen.

d. Release the Home button when you see this screen. If you don't see this screen, then try doing steps 1 through 3 again until it shows.

e. You will then be prompted with a message saying that iTunes has detected your iPhone in recovery mode, when iTunes will open with your iPhone connected. Tap OK to use iTunes to restore your device.

Important Note:

Restoring in recovery mode will erase your device. In this regard, you may consider creating backup of all your personal information before you initiate restore in recovery mode. After using recovery mode, restart your iPhone.

If problem persists after doing all these, then please contact your phone carrier or Apple Support team to escalate the problem and asked for further recommendations and troubleshooting assistance.


Popular Posts

How to Fix Samsung Galaxy Tab 2 10.1 that Runs Very Slow

This post will walk you through discovering what makes your Samsung Galaxy Tab 2 10.1 runs very slow or perform poorly.
Just like any other smartphone or tablet, Galaxy Tab 2 10.1 has a tendency to slow down a bit after months of use. Some owners revealed the performance of their device deteriorated noticeably. Others said there are times when it hangs or freezes while they’re using it. It’s not really a serious problem but if you were used to using a fast device, it would annoying to experience some lags especially when you’re in the middle of doing something important or watching media.

How to Fix Smart Switch Error "Unsupported Device" on Samsung Galaxy Alpha

Having trouble transferring files with Samsung Smart Switch on your Galaxy Alpha? This content might be the answer to your problem.

In this article, we elaborate some recommended workarounds used to deal with a Smart Switch problem in which the user is prompted with an error message, "Unsupported device" while attempting to use the application with their Samsung Galaxy Alpha smartphone.

The aforementioned error prompt is usually encountered by users whose devices do not meet the Samsung Smart Switch requirements.To find more details about the Smart Switch system requirements  and relevant information, please visit Samsung Support website and navigate to the Smart Switch Support page.

Another potential solution is using the software update feature found in the Smart Switch for PC/Mac application. However, performing the said software update procedure will result to the deletion of all data stored on your device. In this regard, the following steps should only be performed onl…

How to Fix Samsung Galaxy S6 Screen Flickering Issue

This content is intended for those who are experiencing screen flickering issues with their Samsung Galaxy S6.

Screen flickering problem is typically caused by a faulty hardware like when a device was dropped and/or physically damaged after a strong impact. Mobile devices like tablets and smartphones are prone to this problem given their sizes. As a matter of fact, two of our readers have relayed to us similar problem on their Samsung Galaxy S6 screen which according to them flickers and the display colors turned pink with almost inverted display.

In most devices, pinky colors and black spots on the display usually occurs when there's a loose cable or LCD wiring faults on tablets. Same thing can also occur on smartphones including the S6.

Unfortunately, hardware problems like this can only be resolved by a technician. This means you need to take your phone to a repair shop for hardware checkup and repair. But if you are highly skilled on such tech-stuff and possess enough guts to …

My Samsung Galaxy A3 screen is unresponsive [How to Fix]

This post is purposely created to address a problem on Samsung Galaxy A3 with unresponsive screen. Those who have emailed us with this display issue on the same device may refer to the solutions and workarounds I have recommended in this content.

Problem:"Cannot unlock my Galaxy A3 because the screen is not responding to touch. Performing a soft reset several times did not make a difference."
Possible causes: Display issues are mostly tied to hardware problems. One of the common culprits is a dysfunctional or damaged screen digitizer. In cases like this, your only option is to take your phone to a technician for repair or contact your phone carrier for a replacement request, if possible. However, other cases of unresponsive touch screen are triggered by some glitches on the software. You're a bit lucky if you fall in the latter case because you can still do something to save your device without paying for a tech fee.
Possible Solutions and Workarounds: After digging through…

Solving 2 Common Email Issues on Galaxy S5: Authentication Failed, Cannot Connect to Email Server

Two main issues are being tackled in this content and both of them are associated with the Galaxy S5 email.

When the user attempts to set up his email on the phone, the setup would never complete and these two error messages prompted:

"Authentication failed" or "No response from server"

If you too have encountered the same error message when trying to setup an email account on your Galaxy S5 and still in need of some help, then I suggest you read on this entire content.